At a Glance
- Tasks: Coordinate outpatient appointments and ensure maximum clinic utilisation for patient care.
- Company: Join Liverpool University Hospitals NHS Foundation Trust, a leading healthcare provider in the region.
- Benefits: Enjoy competitive pay, job security, and the chance to make a real difference in healthcare.
- Other info: Dynamic work environment with opportunities for growth and development in the NHS.
- Why this job: Be part of a team that improves patient experiences and healthcare services in your community.
- Qualifications: Strong organisational skills and a passion for helping others are essential.
The predicted salary is between 41850 - 51150 $ per year.
Undertake reviews of all clinic templates and agree and apply slot conversion rules with Clinicians and local management.
Make best use of all available clinic appointments to ensure maximum utilisation for all clinics within the area.
Ensure all patients are seen within government and local waiting time targets and service is managed in accordance with legislation, policies and guidelines to meet the overall objectives of LUHFT.
To review all existing clinic templates using agreed template change request procedures and agree slot conversion rules with Clinicians and local management.
To provide relevant, up to date and accurate information to local management and Clinicians on utilisation of clinic appointments and available slots.
To assist in solving change requirements for clinic and available capacity. Help identify a range of options and draw appropriate conclusions in partnership with local management colleagues.
Provide a first class booking service to patients and service users.
Ensure that the healthcare records are maintained and that documentation is available for clinic appointments that have been booked within two days of the clinic date.
Work collaboratively with other professionals and agencies to ensure patient needs are met in relation to service provision.
Communication: To meet weekly with Out Patients and Medical Records staff to update on progress and agree changes.
Maintain regular contact with Clinic Clerks/Reception staff in ensuring they are aware of up to date clinic lists for preparation of clinics.
Ensure case notes are available in timely manner for patients booked within two days of clinic date.
Telephone patients and arrange a mutual date for their appointment, book appointment and send out appointment letter and appropriate literature to the patient.
Contact patients to offer late availability appointments, update the hospital information system.
Lead responsibility for the booking of referrals for outpatient appointments on the hospital Patient Administration System (PAS) iPM in accordance with NHS e-Referral, partial booking system.
Understand the vetting prioritisation and being responsible for recognising and bringing any urgent requests for patient appointments immediately to the attention of the clinical team.
To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies.
Follow the policy for patients who do not attend (DNA) their appointment.
Liaise with GP Practices, health care professionals, wards, emergency department as required.
Monitoring of clinics and waiting lists, highlighting waiting list breaches and waiting times.
Monitor and maintain existing clinic templates using agreed template change request procedures and agree slot conversion rules with clinicians and operational management team.
Build clinic templates in accordance with Trust procedures.
To supervise other administrative staff when indicated by the appointments Coordinator on an ad hoc basis.
Provide relevant, up to date and accurate information to the operational team.
For a full list of duties, please refer to the attached job description and person specification.
Outpatient Clinic Utilisation Co-ordinator – Liverpool employer: Liverpool University Hospitals NHS Foundation Trust
Liverpool University Hospitals NHS Foundation Trust is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to providing high-quality healthcare services, employees benefit from a supportive work culture, comprehensive training programs, and opportunities for career advancement within a dynamic environment. Located in Liverpool, the Trust offers a unique chance to contribute to the health of a diverse community while enjoying the advantages of working in a reputable NHS organisation.
Contact Details:
Liverpool University Hospitals NHS Foundation Trust Recruitment Team
