At a Glance
- Tasks: Lead IT service delivery and ensure high-quality digital services across multiple hospital sites.
- Company: Join Liverpool University Hospitals NHS Foundation Trust, a key player in healthcare innovation.
- Benefits: Competitive salary, career development, and the chance to make a real impact on patient care.
- Other info: Be part of a large team dedicated to improving community health outcomes.
- Why this job: Shape the future of digital healthcare while supporting patient safety and operational effectiveness.
- Qualifications: Experience in IT service management and leadership in a healthcare setting.
The predicted salary is between 55688 - 68063 $ per year.
The Service Delivery Manager provides strategic and operational leadership of Digital Service Delivery across the UHL Group, ensuring the consistent, safe, and high-quality provision of digital services across all hospital sites. The post holder is accountable for the performance and continuous improvement of enterprise IT Service Management (ITSM) aligned to ITIL, ensuring digital services are resilient, responsive, and clinically safe, directly supporting patient care and operational effectiveness across a complex multi-site environment.
The role operates at Group level within the Technology portfolio, leading large, multi-disciplinary teams and holding responsibility for service governance, performance and service transformation. The post holder will define and implement service delivery strategies aligned to the Group Digital Services Target Operating Model, ensuring the delivery of standardised, scalable and interoperable services that underpin the Group Strategy and NHS digital ambitions, including the transition toward fully integrated digital healthcare and a Single Patient Record.
The post holder will lead the end-to-end design, standardisation, and operation of IT Service Management across the UHL Group, ensuring consistency of service delivery across sites while maintaining local responsiveness. This includes embedding ITIL-aligned practices (incident, change, problem, service level management) and ensuring service reliability for critical clinical and operational systems, where failure would directly impact patient safety.
Success in this role requires driving service maturity and continuous improvement, utilising performance data, automation, and digital self-service capabilities to improve user experience and operational efficiency. The role aligns with national expectations for digital services to be user-centred, resilient, and interoperable, supporting the wider transition to digitally enabled care.
The post holder will act as a senior leader within Group Digital Services, influencing clinical and operational stakeholders, and ensuring that digital service delivery supports the Group Strategy’s ambition to improve outcomes, reduce variation, and enable integrated care pathways across the Liverpool health economy.
Provide strategic leadership for IT Service Management across the UHL Group, ensuring alignment to organisational and national digital priorities.
- Lead the development and implementation of ITIL-aligned service management processes, ensuring consistent and safe service delivery.
- Oversee multi-site digital service operations, ensuring performance against SLAs, KPIs, and clinical safety requirements.
- Establish governance frameworks for service delivery, including incident, change, problem, and service continuity management.
- Drive continuous service improvement through data-driven insights, automation, and innovation.
- Lead and manage large, multi-disciplinary teams, ensuring workforce capability and resilience.
- Ensure effective supplier and contract management, delivering value for money and high-quality services.
- Provide expert advice to senior stakeholders, influencing digital service delivery strategy.
- Ensure digital services comply with all regulatory, information governance, and cybersecurity requirements.
- Support delivery of Group-wide digital programmes and transformation initiatives.
IT Service Delivery Manager in Liverpool employer: Liverpool University Hospitals NHS Foundation Trust
Liverpool University Hospitals NHS Foundation Trust is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to providing high-quality healthcare services, employees benefit from a supportive work culture, comprehensive training programs, and opportunities for career advancement within a dynamic environment. Located in Liverpool, the Trust offers a unique chance to contribute to the health of a diverse community while enjoying the advantages of working in a reputable NHS organisation.
Contact Details:
Liverpool University Hospitals NHS Foundation Trust Recruitment Team
