LivePerson in Melbourne, Australia is seeking a Technical Escalation Lead (Senior CRC / Supervisor II) to own critical technical escalations and mentor a Customer Response team within Global Services. You will drive incident response, improve processes, and partner with global service owners to optimize workflows and customer satisfaction in a 4 days remote (1 day in office) model.
The role requires 2–4 years in technical software or IT with leadership experience and a focus on SaaS
Senior Technical Escalation Lead — Remote (4 days) in Melbourne employer: LivePerson
At LivePerson, we pride ourselves on being a leader in enterprise conversational AI, offering a dynamic and inclusive work environment that fosters innovation and personal growth. As a Senior Application Support Engineer, you'll not only tackle complex challenges but also mentor others, contributing to a culture of collaboration and continuous improvement. With recognition as a top innovative and remote-friendly workplace, we empower our employees to thrive and make a meaningful impact in their roles.
