At a Glance
- Tasks: Lead a passionate team and create unforgettable chocolate experiences for customers.
- Company: Join Koko Black, an iconic Australian chocolate brand in the heart of Sydney.
- Benefits: Enjoy a 40% discount, career growth opportunities, and a supportive team culture.
- Other info: Work in a stunning location with real opportunities for career advancement.
- Why this job: Be part of a brand that delights customers and fosters real human connections.
- Qualifications: Retail leadership experience and a passion for coaching and customer service.
The predicted salary is between 49500 - 60500 $ per year.
Join the Koko Team as an Assistant Store Manager at the iconic QVB in the heart of Sydney CBD.
At Koko Black Group, we craft chocolate and create unexpected, signature experiences that delight the senses and spark real human connection.
Your Role:
This isn't just a job — it's an opportunity for someone who loves to lead with heart, uplift their team and bring joy to every customer who walks through the door. Working alongside the Store Manager, you'll play an important role in leading the QVB team and delivering an exceptional experience.
In this role, you will:
- Lead by example – energise your team with your passion and purpose
- Coach & develop – spot potential, nurture growth and inspire excellence
- Drive smooth operations – keep the store humming, the shelves full and the team focused on delivering results
- Own the numbers – support strong commercial performance, optimise stock and reduce waste
- Create unforgettable experiences – go beyond service to create genuine, memorable Koko Moments
- Maintain exceptional standards – ensure our store presentation and customer experience reflect the premium Koko Black brand
About You
You’ll bring:
- Previous retail leadership experience, ideally within a premium or high-volume retail environment
- A passion for coaching, developing and bringing out the best in your team
- A customer-first mindset and a love for creating memorable experiences
- Strong commercial awareness and the drive to achieve results
- A proactive, hands-on approach and the ability to thrive in a busy environment
- Confidence working collaboratively with your Store Manager and wider leadership team
- Bilingual language skills, particularly Mandarin, would be highly regarded and an advantage in connecting with our diverse customer base
- And of course... a love of chocolate!
Why You'll Love Being Part of Koko Black Group
- 40% team member discount across our delicious range
- Career growth & development – we'll invest in your future with in-store and online learning
- Supportive team culture – values-led, collaborative and focused on your growth
- An iconic location – work in the beautiful Queen Victoria Building in the heart of Sydney
- Real career opportunities – grow your leadership career as Koko Black Group continues to expand
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