We're looking for someone who is friendly, confident and great with people, someone who can build rapport quickly, communicate clearly and make people feel at ease.
Dental experience is highly advantageous, but not essential. If you've developed strong people and communication skills through sales, customer service, administration, hospitality or another people-focused role, we'd love to hear from you. Bring your experience - we'll teach you the orthodontics.
As an Orthodontic Treatment Coordinator, you'll manage and follow up new enquiries, helping turn interest into action while working towards your KPIs.
You'll work alongside our specialist orthodontist to help patients and families understand their treatment options, talk through treatment, fees and payment plans, answer questions and make sure patients feel informed and confident about moving forward.
Treatment Coordinator
Turn great patient experiences into confident treatment decisions!
We're looking for someone who is friendly, confident and great with people, someone who can build rapport quickly, communicate clearly and make people feel at ease.
Dental experience is highly advantageous, but not essential. If you've developed strong people and communication skills through sales, customer service, administration, hospitality or another people-focused role, we'd love to hear from you. Bring your experience - we'll teach you the orthodontics.
As an Orthodontic Treatment Coordinator, you'll manage and follow up new enquiries, helping turn interest into action while working towards your KPIs.
You'll work alongside our specialist orthodontist to help patients and families understand their treatment options, talk through treatment, fees and payment plans, answer questions and make sure patients feel informed and confident about moving forward.
About the role
- Build genuine relationships with patients and parents
- Explain treatment options and next steps
- Discuss fees and payment options
- Follow up enquiries and patients considering treatment
- Work closely with our specialist orthodontists and team
- Track KPIs and work towards performance goals
What we're looking for
- Great with people and excellent communication skills
- Naturally organised and proactive
- Comfortable talking about money
- Motivated by goals and results
- Confident with numbers, reporting and meeting KPIs
What You Can Expect Professional Growth
- Ongoing mentoring and leadership support as you continue to grow
- Exposure to both specialist orthodontics and general dentistry, offering greater variety and broader experience
- Regular training and professional development opportunities
- Interstate learning opportunities
- Genuine career progression and opportunities to expand your skills
Lifestyle & Benefits
- Above-award wages and the security of permanent employment
- No weekends or late nights, ever.
- We finish on time, every time
- Modern technology and systems
- Onsite gym, free parking, and personal lockers
Team Culture
- A supportive team where everyone has your back
- Regular celebrations recognising team milestones and achievements
- Team dinners, drinks, and social outings throughout the year
- A team that works hard, laughs often, and genuinely enjoys spending time together
Treatment Coordinator in Newcastle employer: Live Life Smiling
At Live Life Smiling, we pride ourselves on fostering a vibrant and supportive work culture that prioritises excellence and professional growth. Located in Broadmeadow, Newcastle, our practice offers a unique opportunity for Oral Health Therapists to work alongside specialists in a busy yet enjoyable environment, with no late nights or weekends, and generous benefits including free CPD and career progression. Join a team that values high standards, accountability, and camaraderie, where your skills will be recognised and developed.
