At a Glance
- Tasks: Provide remote and onsite IT support for diverse client networks.
- Company: Dynamic IT services company focused on customer satisfaction.
- Benefits: Flexible work options, competitive pay, and ongoing training opportunities.
- Other info: Great opportunity for growth in a supportive and collaborative environment.
- Why this job: Join a team that values problem-solving and exceptional service in tech.
- Qualifications: 3 years of IT experience and strong knowledge of Microsoft products.
The predicted salary is between 50310 - 61490 $ per year.
Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently.
Specific duties include:
- Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products
- Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
- Deliver excellent customer service onsite and via the telephone including:
- Building rapport with the client
- Making them feel comfortable with working with you
- Inspiring confidence in the solutions you are delivering
- Being conscious of their time and level of frustration
- Following up when you say you will
- Inputting complete and accurate notes in the internal systems
- Effectively managing your time and the resources to make sure that you are delivering the highest value to clients
Requirements:
- High School diploma or GED, some college preferred
- At least 3 years of experience in the IT services field
- Thorough understanding of small business technology; particularly Microsoft products
- Microsoft Certified Professional certification strongly preferred
- Cisco Certified Network Associate is a plus
- Passion for teamwork, continuing education, problem solving and exceptional customer service
- Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
- Advanced Windows XP experience preferred
IT Support Specialist – Remote in Willow Grove employer: Littleton Coin Company
As a Remote & Onsite IT Support Specialist, you'll join a dynamic team that values exceptional customer service and technical expertise. Our company fosters a collaborative work culture, offering ongoing training and development opportunities to help you grow in your career while working in the vibrant community of Willow Grove, PA. Enjoy the unique advantage of a flexible work environment that supports both remote and onsite engagements, ensuring a balanced and rewarding professional experience.
