At a Glance
- Tasks: Provide top-notch IT support for clients, troubleshooting networks and desktop issues.
- Company: Dynamic IT services company focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Great chance to learn and grow in a fast-paced environment.
- Why this job: Join a team where your problem-solving skills make a real difference.
- Qualifications: Experience in IT support and a passion for helping others.
The predicted salary is between 50310 - 61490 $ per year.
Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently.
Specific duties include:
- Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products
- Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
- Deliver excellent customer service onsite and via the telephone including:
- Building rapport with the client
- Making them feel comfortable with working with you
- Inspiring confidence in the solutions you are delivering
- Being conscious of their time and level of frustration
- Following up when you say you will
- Inputting complete and accurate notes in the internal systems
- Effectively managing your time and the resources to make sure that you are delivering the highest value to clients
Requirements:
- High School diploma or GED, some college preferred
- At least 3 years of experience in the IT services field
- Thorough understanding of small business technology; particularly Microsoft products
- Microsoft Certified Professional certification strongly preferred
- Cisco Certified Network Associate is a plus
- Passion for teamwork, continuing education, problem solving and exceptional customer service
- Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
- Advanced Windows XP experience preferred
IT Support Specialist in Willow Grove employer: Littleton Coin Company
As an IT Support Specialist at our Willow Grove location, you'll join a dynamic team that values collaboration and continuous learning. We offer competitive benefits, a supportive work culture, and ample opportunities for professional growth, ensuring you can thrive in your role while making a meaningful impact on our clients' technology needs.
