Technology Operations Lead in Goonellabah

Shape your future. Serve your Community. Belong to something bigger.

About this Position: The Technology Operations Lead is a key member of the IT Leadership Team, responsible for ensuring the effective operation, performance and continuous improvement of Council’s technology environment. Reporting to the Manager Technology and Innovation, this role oversees technology infrastructure operations, coordinates managed service partners, and leads the Technology Change Process. The position plays a critical role in responding to operational IT matters, allocating resources, and working closely with stakeholders to deliver major technology and infrastructure upgrades that support organisational goals. This is a dynamic leadership opportunity for a proactive and adaptable technology professional who thrives in a fast-paced environment. Success in the role requires strong communication, stakeholder management, prioritisation and problem-solving skills, along with the ability to lead across multiple areas of responsibility. As part of a collaborative, multi-skilled team, the Technology Operations Lead will demonstrate flexibility and agility, providing support across the organisation and contributing to strategic and operational initiatives as business needs evolve.

What We can offer you:

• Flexible work options working within operational requirements.
• Employee Assistance and Health & Wellbeing Programs.
• Training and development opportunities.
• Access to Fitness Passport.

What we trust you to deliver:

• Reliable, secure and resilient technology services that enable Council to operate efficiently and effectively.
• Strong leadership of internal teams and technology partners, fostering a high-performing and customer-focused service culture.
• Effective management of technology change, projects and operational priorities to minimise risk and maximise business value.
• Continuous improvement of technology infrastructure, systems and processes, ensuring they remain modern, secure and aligned with organisational needs.
• Strategic technology outcomes through sound governance, stakeholder engagement, budget management and cyber security compliance.

What you will need to be successful:

• Tertiary qualifications in Information Technology or related field.
• Proven experience leading IT operations and support teams within a complex technology environment.
• Strong leadership, project management and organisational skills, with the ability to manage competing priorities and deliver multiple initiatives simultaneously.
• Excellent communication and stakeholder engagement skills, with the ability to build productive relationships across all levels of the organisation.
• Demonstrated analytical, problem-solving and decision-making skills, with a proactive approach to identifying opportunities for improvement and innovation.
• Sound knowledge of technology infrastructure, desktop deployment tools and emerging technologies, combined with a commitment to delivering high-quality customer-focused services.

Full Time: 70 hours a fortnight

Salary: A salary range from $107,605.00 to $123,746.00 per annum + 12% Superannuation

Considering relocating for this opportunity? Relocation support is available through The Welcome Experience, a NSW Government initiative assisting individuals and families moving to regional areas.

Conditions of Employment: Conditions of employment are in the Local Government (State) Award and relevant Council policy, procedures and agreements.

Pre-employment Screening: Prior to employment, there will be a series of pre-employment checks that will include health assessments (such as functional fitness, audio, chest x-ray, spirometry, drug testing), validation of right to work in Australia, validation of qualifications and licences, criminal history checks, psychometric assessments and referee checks.

We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.