At a Glance
- Tasks: Provide senior tech support and lead initiatives across Australia and New Zealand.
- Company: Join Lion, a certified B Corp committed to sustainability and community.
- Benefits: Competitive salary, onsite bar, wellbeing initiatives, and flexible work-life balance.
- Other info: Opportunities for growth in infrastructure, cybersecurity, and project delivery.
- Why this job: Make a real impact while working with iconic brands in a supportive culture.
- Qualifications: Experience in Level 2 support and a broad technical background.
The predicted salary is between 72000 - 88000 $ per year.
Based at the XXXX Brewery, you'll provide senior technical support to our sites across Australia and New Zealand while building trusted relationships, driving continuous improvement and helping deliver reliable technology that keeps our operations running.
You'll play a key role in supporting our site teams, leading technical initiatives and acting as a trusted partner for operational stakeholders.
- Support complex end-user issues and provide hands-on technical expertise across manufacturing and corporate environments.
- Build trusted relationships with site leaders and become the primary IT contact for your local sites.
- Lead technical projects including device refreshes, infrastructure upgrades and technology improvement initiatives.
- Coordinate work across internal teams, offshore support partners and third-party vendors to deliver great outcomes.
- Guide and support the wider Technology Site Services team by sharing knowledge and helping prioritise complex work.
- Identify opportunities to improve processes, introduce new technologies and enhance the support experience.
You're someone who enjoys solving problems, building relationships and making technology work for people. You bring a broad technical background, a collaborative approach and a genuine desire to keep learning and growing.
- Strong experience providing Level 2 desktop and end-user support in a complex environment.
- Broad technical knowledge across Microsoft technologies, networking, devices, AV and infrastructure.
- Experience working with offshore support partners and coordinating technical outcomes.
- Confidence supporting users in fast-paced operational or manufacturing environments, or the curiosity to learn.
- A proactive approach with the confidence to take ownership, build relationships and drive improvements.
- A growth mindset with the willingness to learn, share knowledge and step into leadership opportunities over time.
On Offer:
- Growth on tap - Whether you're deepening your craft or exploring something new, Lion offers real opportunities, not just good intentions.
- A culture you can feel - Open, inclusive and down-to-earth. We celebrate wins, learn fast, and look out for each other.
- Flexibility - Win in both your work and personal life, you don't have to choose.
- Wellbeing matters - From mental health support to wellbeing initiatives, we're committed to helping you feel your best - at work and outside it.
- Great perks (yes, including the beer) - Competitive salary, a bar onsite at our office and access to events and experiences that make working in beer pretty special.
- Purpose beyond profit - As part of Lion, we're committed to sustainability and doing the right thing for our communities and the planet.
- Iconic brands, real impact - You'll be working on brands with history and heart, with the chance to make your mark on what comes next.
We're a certified B Corp, which means we care about people, planet and purpose—not just profit. We're committed to diversity, equity and inclusion, and we celebrate the unique perspectives that help us grow and innovate. We intentionally embrace difference and cultivate belonging every day.
If you need specific support or accessibility adjustments at any stage of the recruitment process, please let us know at ***************@lionco.com so we can make sure that your recruitment process is fair and we enable you to shine.
Senior Technology Support Specialist in Brisbane employer: LionJob
At Lion, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and innovation. As a certified B Corp, we are committed to sustainability and inclusivity, ensuring our employees feel valued and empowered to make a meaningful impact. With opportunities for professional development and a focus on collaboration across our Lidcombe and Sydney CBD locations, you will thrive in an environment that champions diversity and encourages you to challenge the status quo.
