At a Glance
- Tasks: Lead client success strategies for eCommerce brands and drive growth through data-driven insights.
- Company: LION Digital, a premium eCommerce agency focused on client partnerships.
- Benefits: Fully remote work, competitive salary, performance incentives, and real career growth.
- Other info: Join a collaborative team culture with a hands-on approach.
- Why this job: Make a significant impact on client success and work with leading eCommerce brands.
- Qualifications: 10+ years in agency roles with strong multichannel digital experience.
The predicted salary is between 63000 - 77000 $ per year.
- Australia careers
- Vacancy · Australia
- Head of Client Success
ABOUT THE JOB
Your client’s ROAS is slipping. CAC is creeping up. MER is off.
Most Account Director send an update.
You already know what’s wrong – and you’re two steps into fixing it.
LION Digital is a premium e Commerce agency.
Our clients are scaling brands that need more than a point of contact – they need a strategic partner who treats their revenue like it’s their own, spots what’s not working before anyone asks, and has a plan ready before the call ends.
- WHAT THIS ROLE ACTUALLY IS
- We’re looking for a
Head of Client Success to join our Client Success team.
You’ll work closely with our Channel Leads to manage a portfolio of e Commerce clients, drive multichannel strategy, and make sure performance is always moving in the right direction.
This isn’t a relationship maintenance role. It’s a commercial one – you’re accountable for client growth, retention, and the quality of everything we deliver.
- WHAT YOU’LL OWN
- A portfolio of e Commerce clients across SEO, SEM, Meta, Email and Web
- Onboarding new clients in partnership with Channel Leads
- Regular performance reviews – not status updates, but strategic conversations that drive next actions
- A 360 view of performance across your accounts – you know what’s working, what isn’t, and why Internal team coordination to keep delivery sharp and prioritised
- Proactively identifying growth opportunities within your portfolio and making the case for them Sharing e Commerce and retail trends with clients before they have to ask
- AI tools as a core part of how you work, not an afterthought
- WHAT WE’RE LOOKING FOR
- 10+ years of agency experience managing e Commerce clients
- Real working knowledge of multichannel digital – MER, CAC, ROAS aren’t acronyms to you, they’re how you think
- Hands-on experience across at least two of: SEO, SEM, Meta, Email, or Shopify
- Strong commercial instinct – you spot growth opportunities and know how to act on them
- You turn data into a clear point of view – and you know how to land it with a client.
- Someone who takes ownership without being asked to
THIS ROLE ISN’T FOR YOU IF
- You treat client calls as status updates
- You need direction to know what to prioritise
- You haven’t worked in or around e Commerce brands
- You’re not curious about how AI is changing agency work
- WHAT’S IN IT FOR YOU
- Fully remote – Australia-based
- Competitive base + super + performance incentive
- Real career growth in a team that’s scaling
- Work with some of Australia’s leading e Commerce brands
- A collaborative team with a hands‑on culture
A senior partner from LION will be in touch within 5 working days.
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Head of Client Success employer: LION Digital (UK)
LION Digital is an exceptional employer for the Head of Client Success role, offering a fully remote work environment that allows you to collaborate with some of Australia's leading eCommerce brands. With a competitive salary package and performance incentives, you'll find real career growth opportunities in a hands-on, collaborative culture that values strategic thinking and proactive problem-solving. Join a team that treats client success as a partnership, ensuring your contributions directly impact client growth and satisfaction.
