At a Glance
- Tasks: Provide hands-on technical support to trading and operations teams in a dynamic environment.
- Company: Join BTIG APAC, a leading global financial services firm in Sydney.
- Benefits: 12-month contract with competitive pay and valuable industry experience.
- Other info: Opportunity to work with cutting-edge technology and grow your career.
- Why this job: Be part of a fast-paced team and enhance your tech skills in finance.
- Qualifications: Experience in technical support, especially in financial services, is essential.
The predicted salary is between 72000 - 88000 $ per year.
BTIG APAC is a global financial services firm seeking a Front Office Technical Support Specialist for a 12-month contract in Sydney. The role provides on-site, front-line technical support to a trading and operations group of approximately 20 people, focusing on the reliable day-to-day operation of local network, storage, data-center, desktop, and systems infrastructure.
What You'll Do
- Provide responsive, hands‑on front-line technical support to Sydney-based trading and operations users.
- Support and maintain local network, storage, and data‑center environment, escalating to regional or US teams as appropriate.
- Support and maintain desk-level Microsoft Excel, VBA, and Python tools by coordinating with owners and users to resolve issues.
- Administer and support Microsoft Office, SharePoint, Active Directory, and storage services.
- Build, maintain, and retire Linux virtual machines in line with agreed lifecycle and operational practices.
- Diagnose and resolve desktop, systems, access, and connectivity incidents with clear communication about impact and resolution.
What You Need
- Experience providing technical support in financial services, ideally within a front office or trading‑floor environment.
- Strong Microsoft Office support skills, including SharePoint and Active Directory administration.
- Practical experience supporting network and storage services.
- Experience building and managing Linux virtual machines.
- Practical scripting and automation experience, particularly with VBA and Python.
- Ability to troubleshoot methodically, manage competing priorities, and resolve issues with appropriate urgency.
- Clear, respectful communication skills and ability to work effectively with traders, operations colleagues, and distributed technology teams.
- Authorization to work in Australia.
Nice to Have
- Ability to provide basic database support and coordinate larger database work with US technology team, including SQLHK01 estate.
- Experience supporting front office trading platforms such as Fidessa or Triton, including configuration, troubleshooting, and user support.
- Familiarity with database operations or infrastructure lifecycle management.
- Experience supporting storage migration or transition programs.
Front Office Technical Support Specialist employer: Linuxcareers
BTIG APAC is an exceptional employer that fosters a dynamic work culture in the heart of Sydney, offering employees the chance to thrive in a fast-paced financial services environment. With a strong emphasis on professional development and hands-on experience, team members are encouraged to grow their technical skills while providing vital support to trading operations. The collaborative atmosphere and commitment to employee well-being make BTIG APAC a rewarding place to build a career.
