At a Glance
- Tasks: Onboard clients, build relationships, and ensure they get the best from our nine businesses.
- Company: LINK Group, a dynamic company with diverse services under one roof.
- Benefits: Competitive salary, flexible hours, and incentives based on client satisfaction.
- Other info: Opportunity to learn across various business sectors and grow your career.
- Why this job: Shape a brand new role and make a real impact on client success.
- Qualifications: Experience in client relationships and strong listening skills required.
The predicted salary is between 90000 - 110000 $ per year.
A new role, and the first of its kind here. You are the single person a LINK client knows - the one who welcomes them in, understands what they are actually trying to do, and makes sure the nine businesses in the group are working for them rather than sitting there unused. Part welcome, part listening, part joining the dots.
LINK is nine businesses in one building - accounting, bookkeeping, financial advice, lending, property, marketing, recruitment, coworking and rescue. A client usually arrives needing one of them. The problem we are solving with this role is that most of them never find out about the other eight.
This is not a sales job with a friendlier title. It is a nurturing role, and it is new to the organisation. Your job is to be the person the client knows by name: you bring them in properly, you stay in contact, you actually listen to what is going on in their business, and you make sure they are getting what they need from us.
Some of that means solving problems - a question no one has answered, a handover that stalled, a service that is not landing. Some of it means noticing that a client who came for bookkeeping is buying a second premises and has never spoken to our lending team. Both halves matter, and the first one is what makes the second one work.
Because it is a new role, you will have real say in how it is built. There is no incumbent's shadow and no script - there is a clear intention, senior support, and the expectation that you will shape the rest.
Day to day, and what we need.
- Onboard new clients across the group and make the first ninety days genuinely good
- Be the named contact clients come back to - the person who knows their business
- Run regular check-ins that are about them, not about us
- Hear problems early and drive them to resolution with the right team inside LINK
- Understand each client's goals well enough to see which parts of the group would actually help
- Make warm, well-judged introductions between clients and other LINK businesses
- Track client health and retention, and tell us honestly when something is going wrong
- Build the playbook for how this role works, because you are the first person in it
What we need
- Real experience owning client or customer relationships in a professional services, agency or B2B setting
- Genuinely good at listening - the role fails without it
- Confident dealing with business owners as a peer
- Organised enough to keep dozens of relationships warm without dropping any
Nice to have
- Exposure to accounting, financial services, lending or marketing
- Experience building a role or process from scratch
- CRM discipline
- A track record of clients following you because they trust you
Why this role, at LINK.
- You will not be selling something you do not believe in
- It is a genuinely new role, with real scope
- Relationship-first, with incentives that follow
- Nine businesses is a big canvas
Before you apply.
- Is this a sales role? No, and we would rather say that plainly. It is relationship-first: your job is to understand clients, help them, and make sure LINK is delivering for them.
- Do I need an accounting background? No. You need to be genuinely good with people and quick to understand a business.
- Who would I report to? The directors.
- What does success look like in the first year? Clients know your name and call you first.
- Is it really a new role? Yes. Nobody has done this job at LINK before.
Apply now.
Client Relationship Manager in Brisbane employer: LINK
LINK is an exceptional employer located in the vibrant Fortitude Valley, offering a dynamic work environment where every team member plays a crucial role in shaping client experiences. With a strong emphasis on professional development, employees benefit from direct access to experienced mentors and regular team events that foster a collaborative culture. The modern office, complemented by barista training and a focus on creating memorable moments for clients, makes LINK a truly rewarding place to work.
