At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for staff.
- Company: Join Link Wentworth, a growing housing and homelessness service in Greater Sydney.
- Benefits: Enjoy competitive salary, flexible leave options, and not-for-profit salary packaging.
- Other info: Collaborative culture with opportunities for career growth and meaningful work.
- Why this job: Make a real difference while developing your IT skills in a supportive environment.
- Qualifications: 2+ years in IT support with strong knowledge of Microsoft 365 and Windows.
The predicted salary is between 62100 - 75900 $ per year.
Full Time position (35 hours/week)
Permanently opportunity
Office based in West Ryde (5 days per week)
The IT Service Desk Support Officer is responsible for providing first-line technical support to internal staff across Link Wentworth. This role acts as the first point of contact for IT support, delivering efficient and customer-focused assistance across a Microsoft-based environment, including Microsoft 365, Windows, and Active Directory.
You will play a key role in ensuring IT issues are resolved quickly and effectively, supporting business operations and enhancing the overall employee experience.
Key areas of responsibility include:
- Providing first point of contact IT support via phone, email, ticketing system, and face-to-face
- Troubleshooting and resolving Level 1 technical issues including Microsoft 365, Windows, devices, and network connectivity
- Managing user accounts, password resets, onboarding/offboarding, and access permissions
- Logging, categorising, and prioritising incidents in line with SLA and ITIL practices
- Escalating complex issues to internal teams or external service providers as required
- Supporting hardware setup, deployment, and maintenance including laptops, mobile devices, and peripherals
- Maintaining accurate records and contributing to knowledge base documentation
- Assisting with IT asset management and equipment tracking processes.
Who we are looking for:
The ideal candidate will have:
- Demonstrated experience (minimum 2 years) in an IT Support, Help Desk, or Service Desk role
- Strong technical knowledge of:
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Windows desktop environments
- Active Directory / user administration
- IT ticketing systems (e.g. ServiceNow, ManageEngine)
- Demonstrated ability to troubleshoot and resolve technical issues efficiently
- Strong communication skills with the ability to explain technical concepts clearly
You will also be:
- Customer-focused with a strong commitment to service excellence
- A collaborative team player who enjoys helping others
- Able to manage competing priorities in a fast-paced environment
- Highly organised with strong attention to detail
- Proactive and solutions-focused with a continuous improvement mindset
You will also need:
- Relevant IT qualification (degree, diploma or equivalent experience)
- Willingness to undergo a National Police Check to Link Wentworth’s satisfaction
- Willingness to undergo an NDIS Workers Check
- Willingness to be office-based five (5) days per week
- Flexibility to travel between sites and occasionally work after hours
Who are we and why should you join us?
Link Wentworth is an ambitious and growing housing and homelessness service, based in Greater Sydney. With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever in our communities.
Link Wentworth offers staff:
- A strong culture of collaborative teamwork, individual empowerment, and customer-centred service delivery
- Opportunities to grow your career in IT within a supportive environment
- Attractive leave options including ability to purchase up to two (2) weeks additional annual leave per year
- A competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packaging
- Meaningful and fulfilling employment, improving the lives of others every single day
- Much, much more!
Service Desk Support Officer in Sydney employer: Link Wentworth
Link Wentworth is an exceptional employer that prioritises community impact and employee well-being. Located in the vibrant city of Sydney, we foster a supportive work culture that values empathy and resilience, offering ample opportunities for professional growth and development. Join us to make a meaningful difference in the lives of vulnerable residents while enjoying a collaborative and dynamic team environment.
