At a Glance
- Tasks: Lead the transformation of customer care across APAC with a focus on strategy and technology.
- Company: Join Lineage Logistics, a leader in supply chain solutions.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Be part of a diverse team driving impactful change across multiple countries.
- Why this job: Shape the future of customer care using cutting-edge tech and innovative strategies.
- Qualifications: Experience in customer care leadership and familiarity with CRM technologies.
The predicted salary is between 85500 - 104500 $ per year.
Lineage Logistics is seeking a Regional Manager, Customer Care - Asia Pacific to lead the transformation of APAC customer care across Australia, New Zealand, Singapore, Sri Lanka and Vietnam. You will shape the operating model, technology roadmap and people capabilities for an 80-100 strong team.
Reporting to the VP, you will drive strategy, governance and continuous improvement, leveraging CRM tech like Salesforce Service Cloud, automation and AI to deliver measurable customer outcomes.
APAC Customer Care Leader - Transformation & Growth in Melbourne employer: Lineage Logistics
Lineage is an exceptional employer that offers a unique opportunity to lead and innovate within the critical food supply chain sector. Based in Melbourne, the Director of Engineering role provides a platform for professional growth in a values-driven culture that prioritises safety, trust, and innovation. With a commitment to diversity and inclusion, Lineage fosters a collaborative environment where employees can thrive and make a meaningful impact on a global scale.
