This is a great opportunity for an experienced administration professional who enjoys working with people, thrives in a fast-paced healthcare environment and takes pride in providing exceptional service. You’ll play an important role in supporting patients throughout their hospital journey while ensuring our administrative and front-of-house services run smoothly and efficiently.
Key Responsibilities
You’ll play an important role in supporting the smooth day-to-day operation of our patient services and front-of-house administration, working closely with patients, families and our clinical teams.
- Provide a professional, compassionate and customer-focused service to patients, carers, clinicians and visitors.
- Respond to patient and stakeholder enquiries promptly and accurately, ensuring issues are managed through to resolution.
- Build positive relationships with internal and external stakeholders to support an exceptional patient experience.
- Coordinate administrative processes in accordance with organisational requirements.
- Maintain accurate patient records and documentation, ensuring a high level of attention to detail and data integrity.
- Take ownership of assigned tasks and responsibilities, ensuring work is completed accurately, efficiently and within required timeframes.
- Identify, investigate and resolve administrative issues using sound judgement and logical problem-solving skills.
About You
To be successful in this role, you will have:
- Availability for shifts Monday to Friday between 6.30 am and 8 pm (no weekends).
- You thrive in a fast-paced, team environment and possess an excellent work ethic.
- You have a strong attention to detail and accuracy when carrying out administrative duties.
- You work well under pressure and have excellent communication skills.
- You are highly organised and manage your time and priorities effectively.
- Experience in patient management systems and within the healthcare environment would be highly desirable
- You are committed to delivering exceptional service outcomes for all patients, doctors and visitors.
What’s in it for You:
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:
- Grow your careerwith recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
- Save more every daywith Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
- Enjoy peace of mindwith lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
- Find balancethrough flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
- Increase your take-home paythrough novated leasing, plus discounts on leisure travel, gyms and lifestyle services.
Why Join Ramsay:
At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:
- Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
- A values-led workplace where you’ll be supported personally and professionally
- A place with flexible, permanent and career-growth opportunities nationwide.
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Administration Officer in Melbourne employer: Linacre Private Hospital
Ramsay Health Care is an exceptional employer that prioritises the wellbeing and professional growth of its staff. With a strong commitment to a values-led workplace, employees benefit from flexible rostering, ongoing development opportunities, and exclusive discounts through Ramsay Rewards. Located in a dynamic healthcare environment, this role offers the chance to make a meaningful impact while enjoying a supportive and collaborative culture.
