At a Glance
- Tasks: Lead a major project transforming customer service in response to government review.
- Company: Dynamic organisation focused on regulatory transformation and customer service improvement.
- Benefits: Contract role until June 2027 with hybrid work options and competitive pay.
- Other info: Collaborate with senior executives and gain valuable insights into business transformation.
- Why this job: Make a real impact by navigating complex regulations and driving change.
- Qualifications: Experience in project management within regulated industries like insurance or banking.
The predicted salary is between 117000 - 143000 $ per year.
Our client is seeking an experienced Senior Project Manager to lead the planning and coordination of a significant organisational response to a government-led review of their customer service offering. This is a high-profile initiative requiring a strategic, delivery-focused Project Manager who can navigate complex regulatory requirements, assess business impacts and establish a coordinated implementation roadmap across multiple business functions.
Key Responsibilities
- Coordinate the assessment and prioritisation of recommendations arising from a major government-led scheme review.
- Translate legislative, regulatory and policy changes into business impacts, operational requirements and implementation considerations.
- Develop an initial implementation roadmap, governance framework, action register and supporting decision materials.
- Engage senior executives and stakeholders across legal, regulatory affairs, claims, people, technology, finance, risk, fraud and other business areas.
- Coordinate planning activities and provide clear reporting to executive stakeholders to support timely decision-making.
Skills & Experience
- Proven experience as a Senior Project Manager delivering complex, multi-layered business transformation or regulatory change initiatives.
- Strong experience within insurance, banking, financial services or another highly regulated environment.
- Demonstrated ability to interpret regulatory or legislative changes and coordinate their impacts across multiple business functions.
- Exceptional executive stakeholder engagement, influencing and communication skills.
- Experience establishing governance frameworks, implementation roadmaps, risk registers and delivery plans in complex environments.
Project Manager in Brisbane employer: Lime Recruitment
Join a forward-thinking Queensland Government team as a D365 Solution Architect, where you will play a pivotal role in shaping innovative solutions that directly impact the community. Enjoy a hybrid working environment that promotes work-life balance, alongside opportunities for professional growth and development within a supportive culture that values collaboration and excellence. With a commitment to leveraging cutting-edge technology, this role offers a unique chance to contribute to meaningful projects while advancing your career in a dynamic public sector setting.
