Receptionist – Lilydale Medical Clinic NO OVERSEAS APPLICANTS
Lilydale Medical Clinic is seeking a friendly, professional, and well-organised Part-Time Receptionist to join our supportive team. This role involves a combination of day and evening shifts, as well as rotating weekends ,with a total of 4 days a week, offering variety and flexibility
About the Role
You will be the first point of contact for our patients and play a key role in ensuring the smooth running of the clinic. Responsibilities include:
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Welcoming patients and visitors in a warm and efficient manner
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Providing exceptional customer service at all times
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Scheduling and managing patient appointments
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Collecting, updating, and entering patient details accurately
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Answering phone calls and responding to enquiries
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Processing patient billing and payments
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Performing general administrative duties
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Assisting practitioners as required
This role requires the ability to work independently at times, use initiative, and manage competing priorities in a busy environment.
About You
Our ideal candidate will have:
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Experience using Best Practice software (preferred but not essential)
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Excellent communication skills with a friendly, approachable manner
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Professional presentation and demeanour
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Strong ability to work autonomously and as part of a team
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Confidence working under pressure and managing multiple tasks Strong communication and customer service skills
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The ability to multi-task, prioritise, and stay organised in a busy environment
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Confidence working both independently and as part of a team
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Fluency in English, with excellent written and verbal communication
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A positive attitude, attention to detail, and a strong work ethic
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A commitment to following procedures and meeting clinic standards
If you are enthusiastic, reliable, and committed to providing high-quality patient service, we would love to hear from you.
Employer questions
Your application will include the following questions:
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Which of the following medical practice management software do you have experience with?
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Do you have customer service experience?
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Essential customer service experience is required for this position.
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How many years' experience do you have as a receptionist?
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A minimum of 1-2 years receptionist experience is required for this role.
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Which of the following First Aid accreditations do you currently hold?
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First Aid qualifications must be obtained within the probationary period.
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