At a Glance
- Tasks: Drive digital commerce strategy and optimise online sales channels for growth.
- Company: Join Likewize, a global leader in tech distribution and support services.
- Benefits: Enjoy a collaborative culture, modern office, and opportunities for learning.
- Other info: Fast-paced environment with excellent career development opportunities.
- Why this job: Make an impact by enhancing customer journeys and driving revenue growth.
- Qualifications: Experience in eCommerce and strong analytical skills required.
The predicted salary is between 49500 - 60500 $ per year.
Who We Are
Likewize is a global leader in technology distribution, protection and support services. Operating in over 30 countries, we simplify and enhance the tech experience for millions of customers every day. From device protection to repair, logistics, and resale, we deliver seamless, innovative solutions that build loyalty and trust.
About the Role
As Online & Marketplace Manager you would own and execute the digital commerce strategy across owned online stores, marketplace channels and connected commerce platforms. The role drives revenue growth, profitability, customer experience and operational performance, while ensuring digital channels are integrated and managed effectively across the business.
- Working closely with Product, Marketing, Category, IT, Supply Chain and Operations, you will ensure products, inventory, pricing, promotions and content are optimised across all digital platforms.
- You will also lead platform performance, channel expansion and digital trading execution to deliver seamless customer experiences and strong commercial outcomes.
Develop and execute the online and marketplace strategy to drive revenue growth, profitability, customer acquisition and channel expansion across owned and third-party platforms.
- Own performance across online stores and marketplace channels, including sales, margin, conversion and customer experience objectives.
- Monitor and optimise key measures including revenue, profitability, traffic, conversion, customer acquisition, average order value and marketplace performance.
- Lead the integration, onboarding and optimisation of digital commerce platforms, marketplaces and new channel opportunities, ensuring scalable and efficient operations.
- Manage strategic relationships with marketplace, platform and technology partners to achieve service, platform performance and growth objectives.
- Drive continuous improvement across digital commerce platforms, marketplace operations, customer experience and business processes through data-driven insights and innovation.
- Develop and execute digital trading plans, promotional calendars and major sales events to maximise traffic, conversion and commercial performance.
- Own product merchandising, content strategy and customer journey optimisation to improve product discoverability, engagement and conversion.
- Collaborate with Category Managers and Product Managers to ensure online assortments, pricing and promotional activity support customer needs and growth opportunities.
Cross-functional Collaboration
- Partner with Product, Marketing, Category, IT, Supply Chain and Operations to ensure products, inventory, pricing, promotions and content are effectively managed across all digital channels.
- Align internal teams and external partners around digital commerce strategies, platform capabilities, commercial objectives and operational delivery.
About You
- Demonstrated eCommerce and marketplace experiences in online retail, telecommunications, consumer electronics or a related industry.
- Proven success managing online sales channels and marketplaces, with responsibility for revenue growth, profitability, customer experience and commercial performance.
- Strong understanding of digital commerce platforms and integrated technology solutions, including eCommerce platforms, PIM, OMS, pricing, inventory and order management systems.
- Experience leading platform integrations, marketplace onboarding and digital channel expansion projects with technology and operational teams.
- Strong commercial and analytical capability, with the ability to interpret sales, profitability, customer and conversion data and turn insights into action.
- Experience developing online trading strategies, promotional calendars, product launches and major sales events.
- Strong knowledge of digital merchandising, customer journey optimisation, search performance, content management and conversion improvement.
- Well-developed project management, organisational and stakeholder management skills, with the ability to manage multiple priorities in a dynamic environment.
- Advanced Microsoft Excel and Power BI skills, with experience using analytics, reporting and business intelligence tools to support decisions and performance improvement.
- Excellent communication and presentation skills, with the ability to influence stakeholders and present recommendations to senior leadership.
- Experience in telecommunications, mobile accessories, consumer electronics, technology products or omnichannel retail will be highly regarded.
What’s on Offer
- A collaborative, fast-paced environment in a growing business.
- A role with variety, responsibility and opportunities to learn.
- Supportive team culture and a well-equipped, modern office.
- Convenient Melbourne location, close to shops and public transport.
If you're a commercially minded digital commerce professional who enjoys building online channels, improving customer journeys and turning insights into growth, we'd love to hear from you.
Please note - this role is a full-time position.
Online & Marketplace Manager in Melbourne employer: Likewize
At Likewize, we pride ourselves on being an exceptional employer, offering a collaborative and supportive work environment in the heart of Melbourne. As a Category Manager, you will not only drive category growth but also enjoy ample opportunities for professional development and career advancement within a global leader in technology solutions. Our modern office fosters a culture of accountability and continuous improvement, ensuring that you can make a meaningful impact while working alongside talented professionals who are passionate about delivering outstanding customer experiences.
