Status: Full-time, 38 hours per week (Monday to Friday)
Office Location: Springwood and offsite as required (client visits etc) - please note this is not a remote position
Please note: This position is with Shine Health Services, an affiliated company of Lifest HealthCare. While advertised through the Lifest HealthCare SEEK account, employment will be with Shine Health Services.
About Shine Health Services
Shine Health Services, based in Springwood is a registered NDIS provider specialising in Specialist Support Coordination, Support Coordination and Psychosocial Recovery Coaching (PRC). We are committed to delivering high-quality, person-centred services that empower participants to navigate complex systems, build independence and achieve their goals.
About the role
As a Support Coordinator, you will be responsible for providing high-quality case management to our participants, helping them to live their best lives!
What you’ll be doing:
- Support Coordination to participants with the ability to establish rapport and maintain strong relationships.
- Provide goal-driven psychosocial recovery coaching to participants of varying ages, most with mental health challenges.
- Explain and manage participant agreements and NDIS budgets.
- Conduct plan reviews and manage changes in participant circumstances.
- Research and vet allied health service providers to ensure quality care.
- Build and maintain meaningful relationships with all participants and relevant stakeholders.
- Maintain accurate, timely documentation in line with NDIS requirements and weekly billing targets.
- Onboard new participants and manage hospital discharges
What we’re looking for:
- Relevant qualification in Social Work, Community Services. Mental Health, or a related field (min Diploma level), degree level preferred.
- Minimum of 3 years of NDIS Support Coordination experience, including Psychosocial Recovery Coaching with mental health participants.
- In depth knowledge of NDIS and funding, including the ability to prepare and participate in plan reviews, draft detailed and accurate documentation for changes in circumstances and decision reviews etc.
- Strong communication with forward-thinking problem-solving skills.
- Excellent written documentation and exceptional time management skills.
- Ability to work independently and collaboratively with a diverse team.
- Commitment to maintaining participant confidentiality and professional boundaries.
- Valid NDIS Worker Screening Card, First Aid and CPR certifications.
- Driver's license and own vehicle.
- Proficient in the use of technology.
- Must be an Australian Citizen or have Permanent Residency per NDIS requirements.
What we offer
We are committed to supporting the wellbeing and professional development of our employees. We offer a range of benefits, including:
- Friendly, supportive and collaborative team environment.
- Ongoing training and development opportunities.
- Employee assistance program and social functions.
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Support Coordinator in Brisbane employer: Lifest Healthcare
Lifest HealthCare is an exceptional employer that prioritises the well-being of both its employees and the participants they serve. With a strong focus on professional development, our Ipswich team offers stable hours and a supportive work culture that fosters growth in the field of disability care. Join us to make a meaningful impact while enjoying the benefits of a consistent roster and a collaborative environment.
