At a Glance
- Tasks: Supervise and support crisis responders, ensuring quality service and real-time guidance.
- Company: Join Lifeline Australia, a leader in crisis support services.
- Benefits: Flexible remote work, meaningful impact, and professional development opportunities.
- Other info: Work in a dynamic environment with a focus on mental health.
- Why this job: Make a difference by leading a team that supports people in crisis.
- Qualifications: Experience in crisis support and strong leadership skills.
Lifeline Australia is seeking an In-Shift Support – Digital – Remote role based in Sydney.
The position supports Lifeline’s Digital Service Crisis Supporters (CS) across the network, covering shifts that include nights, weekends, and public holidays to ensure real-time crisis support and service continuity.
The In-Shift Supervisor coordinates coverage, monitors service quality, handles debriefs, and ensures mandatory reporting while leveraging instant messaging for on‑duty guidance.
#J-18808-Ljbffr
Digital Crisis Support Supervisor – Remote in Melbourne employer: Lifeline Australia
At 13YARN, we pride ourselves on being an exceptional employer dedicated to the wellbeing of Aboriginal and Torres Strait Islander communities. Our supportive and culturally aware work environment fosters personal and professional growth, offering training and mentoring opportunities for employees to develop their skills in grant management. Located in Sydney, we provide a flexible working culture, access to salary packaging benefits, and a commitment to work-life balance, making us an ideal choice for those seeking meaningful and rewarding employment.
