At a Glance
- Tasks: Support and coordinate digital crisis supporters during shifts, ensuring quality service.
- Company: Lifeline Australia, a leading organisation in crisis support.
- Benefits: Flexible remote work, valuable experience in crisis management, and professional development.
- Other info: Work on a 24/7 roster, including weekends and late-night shifts.
- Why this job: Make a real difference by supporting those in crisis while working from anywhere.
- Qualifications: Must have 100+ hours as a Lifeline Digital Services Crisis Supporter.
Availability to work a 24/7 roster including weekends, and late night/overnight shifts.
The In-Shift Support Supervisor at Lifeline Australia serves an important role in our Digital Services ecosystem. The In-Shift Support is a critical liaison that strives to support our digital services Crisis Supporters (CS) and help to expand our service and performance to best support the Help Seekers (HS). The In-Shift Support will support, monitor and coordinate the Digital Service CS’s during shifts to support the service, cover breaks, conduct debriefs, check-ins, monitor ratios, report technology issues, quality and ongoing continuous improvements.
Some of the key responsibilities of the role include:
- Providing immediate, real-time practice support and feedback to CS’s located across the Lifeline network.
- Providing initial debriefing for CS’s following difficult and high-risk interactions.
- Completing emergency interventions and mandatory reporting requirements.
- Proactively using instant messaging technology to provide support and direction to CS’s on duty.
Experience Requirements
- Minimum of 100 hours as a Lifeline Digital Services Crisis Supporter (CS) including well-developed skills and competency in crisis support practice.
- A clear understanding of reflective practice and debrief techniques in Crisis Support.
In-Shift Support – Remote employer: Lifeline Australia
At 13YARN, we pride ourselves on being an exceptional employer dedicated to the wellbeing of Aboriginal and Torres Strait Islander communities. Our supportive and culturally aware work environment fosters personal and professional growth, offering training and mentoring opportunities for employees to develop their skills in grant management. Located in Sydney, we provide a flexible working culture, access to salary packaging benefits, and a commitment to work-life balance, making us an ideal choice for those seeking meaningful and rewarding employment.
