At a Glance
- Tasks: Lead and support a team of Disability Support Workers to deliver exceptional service.
- Company: Join a passionate organisation dedicated to making a difference in the community.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate and innovate in a supportive environment.
- Why this job: Make a real impact in people's lives while developing your leadership skills.
- Qualifications: Experience in community services and a qualification in Disability Services is preferred.
The predicted salary is between 49500 - 60500 $ per year.
The Support Services Team leader will lead and manage the Disability Support Worker team in providing support to NDIS Participants. This role works closely with other Life Ur Way streams to ensure effective service delivery. The Team Leader will be required to be available to respond to emergencies outside of standard business hours when required. The Support Services Team Leader will report to the Operations Manager.
Responsibilities and Duties
- Provide support, guidance, coaching and leadership to the Disability Support Worker team through performance reviews and regular supervision.
- Manage conflict, provide development opportunities, and address performance issues within the team.
- Promote and maintain a positive, respectful, and enthusiastic work environment.
- Identify, report, manage and respond to emerging issues in an appropriate and timely way.
- Identify and implement relevant training for Disability Support Workers.
- Work closely with other internal operating streams to ensure effective service delivery.
- Work closely with the Operations Manager to recruit, induct, and train new staff.
- Ensure compliance with legislative & regulatory requirements and Life Ur Way policies and procedures.
- Development of internal documents such as newsletters and service reports.
- Liaise with external agencies including WorkCover, Penninsula, etc. as required.
- Oversee and manage Life Ur Way’s group activity programs.
- Assist in complaints management as required.
- Work collaboratively with management, staff, Participants and their families to manage challenges within supports (e.g. health declines, significant changes to Participant circumstances, challenging behaviors).
- Other duties as required.
Mandatory Qualifications
- Qualification in the Disability/Community Services sector is highly desirable.
- Qld Drivers license.
- NDIS Worker Screening Check.
Skills/Personal Attributes
- Experience managing/supervising staff in the community services sector.
- Strong coordination, leadership, and peer support skills.
- Demonstrated experience supporting clients with complex needs.
- Flexible and approachable personality.
Support Services Team Leader in Innisfail employer: Life Ur Way
Life Ur Way offers a supportive work environment where employees can thrive in their roles, particularly in administration and human resources. The company emphasizes professional development through training and ongoing support for staff. With a focus on teamwork and effective service delivery, Life Ur Way fosters a positive workplace culture.
