Life Insurance Direct Australia – Sydney CBD NSW
Salary: Highly competitive salary including uncapped commissions
We're looking for a Sales Care Specialist who understands the journey from application to policy issuance and can bring together underwriting expertise, customer service and General Advice to create a better experience for our customers.
This is an opportunity to move into a varied, customer-facing role where you'll proactively keep applications progressing by working with customers and insurers resolving any outstanding requirements including communicating underwriting outcomes, finding solutions and work closely with our sales team to help customers move forward with confidence.
Who We Are:
Life Insurance Direct helpsprotect Australian families—and we've been redefining life insurance for over20 years. We're afast-moving, industry-leading brokerand athree-time Product Review award winner.
Our mission is to be the leader in informing, protecting and providing for Australian families. In a constantly changing market, we stay ahead by focusing on thecustomer outcomeat the centre of everything we do.
You Might Be
Looking to grow your career in Life Insurance or Financial Services
Bringing customer servicing, underwriting or insurance skills into a new industry
Keen to join a passionate, collaborative team that will support your development
What You Will Do
Manage applications throughout the underwriting process, from submission through to policy issuance, proactively follow up outstanding items and identify potential delays or roadblocks
Bring your General Advice experience to customer conversations, helping explain life insurance products and features within the appropriate scope and supporting customers to make an informed decision
Take ownership of your cases, and proactively work with customers, insurers and third-party providers to ensure any outstanding medicals, reports or requirements are effectively arranged
Proactively call clients to keep them informed and updated about their applications and underwriting progress
Communicate underwriting outcomes, including exclusions, premium loadings, amended terms and declined applications
Customer first approach in discussing alternatives, and prepare amendments/reductions to the cover
Build rapport and trust, handle objections, and deliver tailored solutions that addresses customers needs
Work collaboratively with other team members, insurers and stakeholders to achieve effective, timely and consistent underwriting outcomes
Ensure all activity complies with Quality Assurance, Duty of Reasonable Care, compliance and industry regulations
Who We Are Looking For
Experience in the Australian life insurance industry, ideally in underwriting support, customer service, administration or a similar role
Customer service experience, ideally in a call centre (inbound or outbound)
Strong customer-first mindset, needs analysis, problem solving and negotiation skills
Excellent verbal phone and written communication skills, and the ability to explain complex information to clients
Self-motivation to hit performance targets in a fast-paced environment
Strong attention to detail and organisational skills
The ability to multitask, manage competing priorities and effective pipeline management
A positive attitude and high standards of professionalism, integrity and compliance
Why Join Us
Highly competitive salary
Asupportiveandcollaborativeworking environmentwith strong company values
North Sydney CBDlocation – only a 10 minute walk from the train or metro station
Comprehensivetraining programwith continuous development
Excellentlearning culturewith strong team and mentor support
Genuinecareer developmentopportunities
Socialactivities and events
Monday-Friday– no weekend work, no shiftwork
This opportunity will suit individuals who want to make a positive difference, are seeking long term career opportunities, enjoy interacting with and assisting customers and are committed to continuous development of their knowledge and skills.
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Sales Care Specialist in Sydney employer: Life Insurance Direct Australia
Life Insurance Direct Australia offers a highly competitive salary structure, including uncapped commissions, making it an attractive employer for sales professionals. The company fosters a collaborative work environment where employees can engage directly with customers and insurers, enhancing their skills in underwriting and customer service. Opportunities for professional growth are abundant, as employees are encouraged to develop their expertise in life insurance products and customer care.
Contact Details:
Life Insurance Direct Australia Recruitment Team
