At a Glance
- Tasks: Build strong relationships with clients and drive their success post-implementation.
- Company: Join IDVerse, part of LexisNexis Risk Solutions, a leader in digital identity tech.
- Benefits: Enjoy flexible working, career development, and a supportive culture.
- Other info: Be part of a fast-growing team at the forefront of fraud prevention technology.
- Why this job: Make a real impact by helping clients achieve meaningful outcomes with innovative AI solutions.
- Qualifications: 5+ years in Customer Success or similar roles, strong communication and relationship-building skills.
The predicted salary is between 75600 - 92400 $ per year.
At IDVerse, part of LexisNexis Risk Solutions, we're helping organisations build trust online through AI-powered identity verification and fraud prevention technology. We're looking for a Client Success Manager to partner with customers after implementation, helping them realise measurable value from their investment while driving adoption, retention, and long-term growth. You'll become a trusted advisor, working closely with customers and internal teams to ensure success, minimise risk, and create exceptional customer experiences.
This is an exciting opportunity to join a fast-growing technology business at the forefront of digital identity, fraud prevention, and AI innovation.
What you'll be doing:
- Own customer relationships following go-live and become the primary point of contact for ongoing success
- Drive customer adoption, enablement, and value realisation through training, education, and strategic guidance
- Build strong relationships with operational, technical, commercial, and executive stakeholders
- Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)
- Monitor customer health, identify risks early, and proactively address challenges
- Support renewals by demonstrating value, outcomes, and business impact
- Identify growth opportunities and partner with Sales on expansion initiatives
- Advocate for customers internally across Product, Engineering, Support, Delivery, and Sales teams
- Coordinate issue resolution and maintain clear customer communication during incidents
- Capture customer feedback, market insights, and success stories to help shape future product development
About you:
You'll thrive in this role if you're commercially minded, customer-focused, and enjoy building long-term relationships while helping customers achieve meaningful business outcomes.
You’ll bring:
- 5+ years' experience in Customer Success, Account Management, Client Services, or a similar SaaS environment
- Experience managing customer or account portfolios and driving retention outcomes
- Strong stakeholder management skills with the ability to engage everyone from end users through to senior executives
- Experience supporting renewals, expansion opportunities, and revenue growth initiatives
- A strong understanding of customer onboarding, enablement, and adoption best practices
- Experience delivering customer workshops, training sessions, or product demonstrations
- Strong problem-solving and escalation management capabilities
- Excellent communication, presentation, and relationship-building skills
- The ability to analyse customer data and translate insights into action
- A proactive and highly organised approach with strong attention to detail
Why join us?
- Join an industry leader in identity verification and fraud prevention technology
- Work with innovative AI-powered solutions used by organisations globally
- Partner with some of Australia's leading brands and technology teams
- Collaborate with talented Product, Engineering, Sales, and Customer Success professionals
- Be part of a high-growth business backed by the global strength of LexisNexis Risk Solutions
- Access career development opportunities across a global organisation
- Flexible working arrangements and a collaborative, supportive culture
If you're passionate about customer outcomes, technology, and building trusted client relationships, we'd love to hear from you.
Client Success Manager in Sydney employer: LexisNexis Risk Solutions
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