Field Service Technician
Join a High-Performance Service Team
LETO Technology is a premium provider of industrial coding and identification systems, supporting some of Australia’s leading FMCG, pharmaceutical, and manufacturing businesses.
As we continue to scale nationally, we’re building a high-performance service team focused on reliability, technical excellence, and customer outcomes - not just activity.
If you take ownership, solve problems properly the first time, and hold yourself to a high standard - you’ll fit right in.
The Role
This is a hands‑on, customer‑facing Field Service Role supporting high‑speed production environments.
You’ll be trusted to diagnose, resolve, and prevent issues across critical production equipment - where downtime matters.
Basic product training will be provided; however, this role is best suited to someone who can hit the ground running, applying existing technical experience while continuing to develop and refine their capability on the job.
Key Responsibilities
- Install, commission, and maintain CIJ, TIJ, TTO, Laser, LPA & LCM systems
- Diagnose and resolve electrical, mechanical, and software faults
- Deliver first-time fix outcomes in fast-paced production environments
- Perform preventative and predictive maintenance activities
- Train operators and maintenance teams on correct system use
- Accurately complete service reports, parts usage, and asset records within a Service CRM
- Manage and maintain motor vehicle stock, ensuring readiness and control of parts and tools
- Support customer improvements, upgrades, and reliability initiatives
- Work closely with internal teams
- Meet assigned KPIs across utilization, service quality, and commercial contribution
This role includes Regular State-Based and Interstate-Based Travel, participation in a rotating on-call roster, and weekend work aligned to customer requirements.
What You’ll Bring
We’re looking for capable, reliable, and accountable technicians, engineers or trades who can operate independently and represent a premium service standard.
Essential
- 5+ years’ experience in field service, industrial maintenance, or automation
- Trade or tertiary qualification in Electrical, Electronics, or Mechatronics
- Strong fault‑finding across electrical, mechanical and software systems
- Ability to read and interpret technical drawings and schematics
- High level of ownership, organization, and communication
- Current Australian Driver’s License
Highly Regarded
- Experience with packaging, printing, or production line equipment
- Exposure to FMCG or high-speed manufacturing environments
Salary & Package
We offer above-market packages aligned to capability and experience.
Additional Benefits
- Company vehicle, phone, laptop + tools
- Guaranteed overtime
- Performance-based bonus
- Ongoing product and technical training
- Career development opportunities
Why Join LETO
- Premium Service Model: we focus on outcomes, not shortcuts
- Career Growth: clear progression into senior and leadership roles
- Technical Development: ongoing exposure to advanced systems and customers
- Real Impact: your work directly affects production uptime and customer success
Our Standard
This is not a clock-in, clock-out role.
We operate in environments where performance, reliability, and accountability matter.
You’ll be expected to:
- Take ownership of outcomes
- Communicate clearly with customers and the team
- Deliver work that meets a high technical standard
In return, you’ll be part of a team that backs you, develops you, and rewards performance.
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Field Service Technician employer: LETO Technology Pty Ltd
LETO Technology Pty Ltd is an exceptional employer that values innovation and technical expertise, offering a dynamic work environment in the heart of Sydney. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while working alongside a supportive team dedicated to delivering outstanding customer outcomes. The unique blend of regular travel and hands-on experience with cutting-edge technology makes this role not only rewarding but also a chance to make a significant impact in the industrial coding and packaging sector.
