GENERAL MANAGER OPERATIONS in Perth

Overview

Direct message the job poster from Lester Blades - Executive Search & Board Advisory

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The Organisation:

Wholly owned by RAC WA, St Ives has been building and operating retirement villages in WA for over four decades. Currently operating seven Retirement Villages, perfectly situated in some of WA's most sought-after locations, this values driven organisation prides itself on enhancing the retirement living experience for its communities.

The Position:

Reporting to the CEO and as a key member of the Executive Leadership Team, the General Manager, Operations will lead the effective management of all villages across the St Ives portfolio. This senior leadership position is accountable for village performance, resident satisfaction, compliance with legislation and codes of practice, and the delivery of high-quality services.

Your core responsibilities would be:

• Lead, mentor and develop Village Managers and the Operations team.
• Drive excellence in operational, financial, and risk management standards.
• Overseeing capital works, refurbishments, and major maintenance projects.
• Building and maintaining strong relationships with residents, committees, and key stakeholders.
• Driving improvements in service quality, operational efficiency, and resident experience.
• Managing contracts, compliance, and governance requirements across all villages.
• Playing a proactive role in strategic planning and industry engagement.

About You:

St Ives is seeking an experienced senior leader with proven experience in a complex, customer-focused environment such as retirement living, facilities management or hospitality. Additionally, you will bring:

• An empowering leadership style, with the ability to inspire and develop large teams.
• Demonstrated expertise in operational management, compliance, and risk oversight.
• Proven ability to manage capital projects, contracts, and commercial agreements.
• Exceptional stakeholder engagement and negotiation skills.
• Strong commercial acumen and financial management capability.
• Excellent written and verbal communication skills.
• A collaborative, resilient, and outcome-focused leadership style.
• At least 8 years' relevant management experience in a customer service oriented environment.
• Relevant tertiary qualifications.

For more information about this opportunity, a detailed Candidate Prospectus is available by emailing prospectus@lesterblades.com.au. After reviewing the Prospectus, you can make further confidential telephone enquiries to Lester Blades' Partner, James Fairbairn, at +61 8 9221 0744.

Applications may be made in Word format to applications@lesterblades.com.au quoting Reference LB303315. Please include a cover letter with your application outlining why you believe you have the skills, experience and achievements for this key position.

Candidates' rights under the Privacy Act will be observed at all times.

Only candidates with valid work rights in Australia can be considered.

About Lester Blades

Lester Blades is a Western Australian owned executive search and board advisory firm with local specialisation and international reach. We focus on uncompromising excellence in service to clients in the identification of Non-Executive Directors, CEOs and a range of other senior executive and functional leadership roles.

Seniority level

• Executive

Employment type

• Full-time

Job function

• General Business
• Industries: Real Estate and Facilities Services