At a Glance
- Tasks: Lead the post-approval journey, ensuring smooth settlements and excellent customer experiences.
- Company: Join LendUs, a fast-growing fintech revolutionising home loan broking in Australia.
- Benefits: Ownership of a critical function, clear leadership path, and real impact on customer outcomes.
- Other info: Dynamic environment with opportunities for growth and innovation.
- Why this job: Be part of an exciting stage in a VC-backed fintech and shape a new function.
- Qualifications: Experience in loan settlements, strong communication skills, and a builder's mindset.
The predicted salary is between 72000 - 88000 $ per year.
LendUs is a technology-led mortgage broking business built for the way Australians actually want to borrow. We combine expert home loan guidance with smart technology to help customers find the right loan and get to settlement faster. This is an exciting opportunity to be part of a growing fintech that is revolutionising the home loan broking experience.
The Opportunity
As a Settlements Operations Lead, you'll be the first person in a brand-new function, taking full ownership of everything that happens after a loan is approved and guiding customers all the way through to settlement. This is a business-critical function with a direct line to customer outcomes and company settlement results. It's a role with genuine scope to grow, as volume scales, so does the function into a team you'll lead.
What You'll Own
- Take end-to-end responsibility for the post-approval journey, managing every deal from approval through to settlement and ensuring a smooth, professional experience at every step.
- Coordinating all parties - acting as the central point of contact between the broker, customer, lender and settlement agent to align on settlement requirements and keep every deal moving.
- Managing settlement requirements - driving the completion of loan document signing, updated certificates of insurance, discharge forms, and the resolution of any outstanding conditions.
- Booking and confirming settlement - coordinating settlement dates, confirming readiness across all parties, and pre-empting anything that could cause delays.
- Owning the customer experience - keeping customers informed, confident and supported through what is often the most stressful stage of their loan.
- Protecting quality and results - ensuring compliance, accuracy and clean settlement outcomes, and reporting on settlement performance.
- Building the function - designing the processes, tools and workflows for settlements from the ground up, and identifying where technology and automation can make the function faster and more scalable.
About You
You're an efficient operator and a strong communicator who thrives in a fast-paced environment and takes real pride in getting deals over the line cleanly. You'll likely bring:
- Hands-on experience in loan settlements and home loans - you understand the post-approval process end-to-end and know what it takes to settle a deal.
- Experience in a fast-paced financial services or technology environment, ideally with a strong customer-experience focus.
- Excellent communication and stakeholder-management skills - you're comfortable coordinating brokers, lenders, customers and settlement agents and holding everyone to timelines.
- Strong attention to detail and a calm, organised approach to managing multiple deals and deadlines at once.
- A builder's mindset - you want ownership, you spot process improvements, and you're excited by the idea of shaping a function rather than inheriting one.
Why Join
- Genuine ownership of a business-critical function from day one.
- A clear path to leadership — build and manage a team, and lead the technology roadmap.
- Real impact — your work directly shapes customer outcomes and company results.
- An exciting stage — join a VC-backed fintech early and help build something from the ground up.
Settlements Operations Lead in Sydney employer: LendUS
LendUs is an exceptional employer that offers a dynamic work environment where innovation meets customer-centric service. As a Settlements Operations Lead, you'll enjoy genuine ownership of a critical function, with clear pathways for leadership and professional growth in a rapidly expanding fintech. The collaborative culture fosters creativity and efficiency, ensuring that your contributions directly impact customer satisfaction and company success.
