Help Desk Engineer

Accrue up to an extra 12 days of leave per year through our Life Days program.

Work with a world leading technology business at the forefront of innovation.

We’re a ‘Family Friendly’ certified workplace – we understand the oftentimes many and varied roles our team members need to play within their own unique family setting and actively support them.

Responsibilities

• Lead complex incident resolution and deep‑dive troubleshooting across hardware, software, network, identity, and secure platforms.
• Perform systems administration including provisioning, endpoint and server maintenance, patching, configuration management, and system health monitoring.
• Administer and support secure or classified environments in accordance with security frameworks and operational procedures.
• Conduct root cause analysis and contribute to problem management, long‑term remediation and continuous improvement initiatives.
• Provide hands‑on, on‑site ICT support including device deployments, workstation builds, secure network patching, cabling and hardware lifecycle management.
• Liaise directly with users, stakeholders and VIP/operational staff to resolve in‑facility issues where remote support is insufficient.
• Collaborate with engineering, network, cyber and operations teams to support system upgrades, integrations, escalated incidents and uplift Help Desk capability.

Qualifications

• Degree in a relevant ICT discipline or equivalent industry experience, certification or demonstrated operational capability.
• Experience in Defence, intelligence or other secure operational environments highly regarded.
• Strong background in ICT support, system administration or operational ICT engineering.
• Demonstrated expertise in Windows administration, endpoint and server management, Active Directory/IAM, network fundamentals and system monitoring.
• Proven ability to independently manage complex incidents, make sound technical decisions and provide technical leadership.
• Strong communication and collaboration skills, with the ability to mentor junior engineers and maintain secure, compliant ICT operations.
• Additional Requirements

This role requires the successful applicant to be an Australian Citizen and hold an active TSPV Clearance, accompanied by the ability to be successful for a DISA/OSA.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status or any other basis prohibited by law.

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