Leidos Australia is seeking a Service Desk Analyst to provide Level 1 and Level 2 ICT support within a mission-critical network monitoring and operations environment. You will be the first point of contact for users, ensuring timely incident resolution and service restoration while escalating complex issues to specialists.
The role operates within an ITIL-aligned service management framework and supports 24x7 operational environments through proactive monitoring, incident management, and
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Service Desk Analyst - 24/7 ICT Support & Incident Triage in Canberra employer: Leidos LLC
Leidos Australia is an exceptional employer, offering a dynamic work environment in Melbourne's Mulgrave with hybrid working options. Employees benefit from unique initiatives like Life Days for personal time off, competitive compensation packages, and opportunities for professional growth within a mission-driven culture that values innovation and collaboration in supporting Defence capabilities.
