Capacity and Availability Manager

We're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Capacity and Availability Manager – Key Responsibilities

• Lead service delivery governance by managing SLAs, conducting quality reviews, and representing teams in SIAM forums
• Drive continual improvement initiatives across ITIL practices while acting as an escalation point for service matters
• Develop and maintain playbooks, ensuring clear workflows, controls, and alignment with customer policies
• Create and manage Capacity, Availability, and Performance plans including forecasting, trending, and analysis
• Collaborate with stakeholders and vendors to enhance tooling, reporting, dashboards, and data quality

Qualifications

• Demonstrated experience in ITSM or Service Governance within SIAM environments, with cross-practice exposure
• Strong communication and stakeholder engagement skills, with the confidence to facilitate across diverse teams
• Skilled in ServiceNow reporting, dashboarding, and driving data quality improvements
• Highly organised and proactive, with the ability to manage multiple priorities and lead continuous improvement initiatives
• ITIL® 4 Foundation certified (required); SIAM and advanced ITIL certifications highly regarded
• Australian Citizen with the ability to gain and maintain a Baseline level security clearance

EEO Statement

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.