At a Glance
- Tasks: Handle customer inquiries and manage sales orders efficiently.
- Company: Join Leica Microsystems, a leader in life sciences and biotechnology.
- Benefits: Enjoy flexible hours, hybrid work, and competitive benefits.
- Other info: Great work-life balance with opportunities for career growth.
- Why this job: Make a real impact in a role that supports scientific discoveries.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 19.8 - 24.2 $ per hour.
Permanent part-time (0.6 FTE) position, working 4.5 hours per day, Monday to Friday.
Preferred hours: approximately 12:30 pm – 5:00 pm, providing afternoon coverage and overlap with our Germany-based team. Flexibility available, with alternative schedules such as 12:00 pm – 4:30 pm considered.
Hybrid working arrangement: approximately 2 days in the office and 3 days working from home.
Global exposure, partnering with colleagues, customers, and factories across Australia, Germany, and Singapore.
Gain hands-on experience with SAP, order management, logistics coordination, and customer operations.
Excellent work-life balance combined with the stability of a long-term permanent position.
The Customer Care Administrator is responsible for the day-to-day handling of customer service inquiries, working with Account Managers and the Service Admin Team to meet and exceed customers' expectations in providing efficient and effective service to all Leica customers, contributing to the overall success of the Customer Service Team.
This position reports to the Financial Controller and is part of the operational support team of Selling Unit located in Lane Cove West NSW. This is a part-time, 5-day-per-week on-site role.
In this role, you will have the opportunity to:
- Respond promptly and professionally to customer inquiries via phone and email.
- Take ownership of sales orders from start to finish within assigned territories, ensuring efficient management and coordination.
- Review each order/revenue before it gets booked into the ERP system for completeness and compliance as per Rev Rec Policy and DOA.
The essential requirements of the job include:
- Previous experience in handling customer interactions and inquiries.
- Strong interpersonal skills, including problem-solving abilities, active listening, and strong communication.
- Proven organizational capabilities with the capacity to manage multiple tasks simultaneously.
- Collaborative team player who can work effectively with others.
It would be a plus if you also possess previous experience in SAP.
At Leica Microsystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
Customer Care Administrator – Hybrid in Sydney employer: Leica Microsystems
Leica Microsystems is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible hybrid work environment in Lane Cove West, NSW. With a strong commitment to innovation and teamwork, employees enjoy global exposure and the opportunity to contribute to meaningful projects in life sciences and biotechnology. The company fosters a culture of belonging, ensuring that every voice is heard while providing comprehensive benefits that enhance work-life balance.
