Members & Hospitality Experience Specialist in Brisbane

Legends Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.

As our Members & Hospitality Experience Specialist, you’ll play an important role in the day-to-day delivery of our Suncorp Stadium Membership and Premium Hospitality programs at the venue. You’ll be a key point of contact for incoming enquiries, helping prospective customers explore our membership and hospitality options while building strong relationships with our existing members and clients to deliver high levels of satisfaction and value.

From the initial enquiry through to ongoing support, you’ll take ownership of the customer journey, ensuring every interaction is professional, helpful and reflective of the high standards we strive to achieve. Working with a passionate and collaborative team, you’ll combine outstanding customer service with strong product knowledge, commercial awareness and a genuine commitment to making things happen for our clients.

What you’ll be doing:

• Delivering exceptional customer experiences by providing timely, professional and personalised service across all customer interactions including on event days.
• Managing incoming enquiries from prospective and current clients, understanding their needs and helping find solutions for them.
• Building lasting relationships with our existing members and clients, becoming a trusted point of contact and helping them make the most of their membership or hospitality experience.
• Supporting membership and hospitality sales by providing informed recommendations, preparing proposals, following up on opportunities and guiding customers through the purchasing journey.
• Supporting member retention and loyalty through proactive communication, attention to detail and a genuine commitment to customer satisfaction.
• Managing customer requests and resolving issues with professionalism, empathy and a focus on finding practical solutions.
• Working collaboratively across the stadium with your direct team, internal departments, Stadiums Queensland, Venue Hirers and O’Brien Group Australia (caterer) to ensure a seamless experience for our members and hospitality clients.
• Maintaining accurate customer information and administration, ensuring enquiries, opportunities and member interactions are managed effectively.
• Contributing to continuous improvement, identifying ways to enhance our service, strengthen relationships and improve the overall customer experience.

About You:

Every day our people are responsible for delivering extraordinary experiences for every guest who walks through our doors. You will have a shared values and people-centric mindset and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.

Background in customer experience, membership services, premium retail, hospitality, travel, events or other customer-facing environments will be highly regarded. We’re particularly interested in people who understand that strong commercial outcomes are built on great service, trusted relationships and consistently delivering on promises.

You won’t need hard-sell tactics, sales gimmicks or cold calling techniques; it’s about understanding customer needs, providing solutions and delivering interactions that inspire long term loyalty.

You will ideally have:

• 2 to 3 years' experience with customer service.
• A genuine passion for customer service and delivering exceptional experiences.
• Strong interpersonal and communication skills, with the ability to build rapport with a diverse range of people.
• A proactive, solutions-focused approach and the confidence to take ownership of customer enquiries, requests and overall journey.
• The ability to understand customer needs for both Business to Business and Business to Customer, provide thoughtful recommendations and identify opportunities to add value.
• Excellent organisational skills and attention to detail, with the ability to manage competing priorities.
• A collaborative mindset and a willingness to contribute to a positive, high-performing team culture.
• Confidence using customer relationship management systems and other business applications, or the ability to learn new systems quickly. Previous Dynamics 365, Microsoft Marketing or Engage RM experience highly regarded.

About the Venue:

Suncorp Stadium provides Brisbane and Queensland with a 52,500 plus seat capacity, state-of-the-art, world-class stadium able to accommodate a range of uses including Rugby League, Rugby Union, Soccer, Concerts, Boxing, and Extreme Sports.

About Legends Global:

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services, including feasibility and consulting, owner's rep, sales, partnerships, venue management, hospitality, merchandise, and content and booking.

Working in the venue and event industry means supporting the delivery of events across our event calendar. This means that weekend, evening and public holiday work will be required.