At a Glance
- Tasks: Help people with legal issues through inbound calls and provide essential information.
- Company: Join Legal Aid Queensland, a leader in fair justice services since 1997.
- Benefits: Flexible hours, generous salary packaging, and free counselling for you and your family.
- Other info: Ongoing training and career growth opportunities in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 41850 - 51150 $ per year.
This is an outstanding opportunity for a customer service professional to take on a demanding and rewarding role in a state-wide in-bound call centre. Established in 1997, Legal Aid Queensland's Client Information Services plays an important role in our state's justice system. As a client information officer, you will help people identify their legal problems, explain their legal rights and responsibilities, and provide information about how to apply for a grant of legal aid.
About us
Our vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland.
About the role
You will also assess whether people need further legal help and organise for them to be booked in for legal advice with a lawyer. All client information officers complete an extensive initial training program and participate in an ongoing training and development program to enhance their customer service and communication skills and improve their knowledge of the law and our legal system.
In this role you will:
- Manage all incoming calls to the organisation by identifying customer requirements and meeting these wherever possible over the telephone.
- Provide information by telephone about legal processes, Legal Aid Queensland guidelines and referral agencies.
- Participate in skill development processes, including call monitoring, on-the-job and group training.
- Help improve information databases by providing regular feedback on the information's appropriateness and use.
- Create and maintain a positive and efficient organisational image by providing outstanding client service by telephone or other means as required.
Working for Legal Aid Queensland
We're committed to looking after you – professionally, financially and socially. Our wide range of benefits allow you to work flexibly and maintain your wellbeing while supporting you to make a positive impact on the lives of Queensland's most disadvantaged people. We offer:
- 36.25 hour full-time working week
- Flexible working arrangements
- Generous salary packaging - up to $30,000 FBT exempt which includes your taxable income tax and increases your take home pay
- Novated leasing options
- Annual rewards and recognition
- Commitment to cultural safety
- Free confidential counselling sessions for you and your immediate family
See the attached LAQ Employee Benefits to see more benefits.
Closes 11:59pm, Thursday 12 November 2026
Client Information Officer in Brisbane employer: Legal Aid Queensland
Legal Aid Queensland is an exceptional employer that champions a supportive and inclusive work culture, offering its employees the chance to make a meaningful impact in the community. With a strong focus on professional development, you will have access to ongoing training and growth opportunities while working alongside passionate colleagues dedicated to upholding justice. Located in the vibrant Queensland region, this role not only allows you to advocate for those in need but also provides a fulfilling career path in a dynamic legal environment.
