People Service & Support Advisor in Sydney

Help build a modern frontline People & Culture service with 2 ongoing and 1 temporary role. Make HR easier to access and navigate for employees and leaders.

We are recruiting People Services & Support Advisor roles, ongoing and temporary, at Clerk Grade 7/8, with a minimum salary of $116,981, negotiable on experience plus superannuation. The roles are based in Sydney, with flexible ways of working supported.

What it's like to work at Legal Aid NSW

Legal Aid NSW supports people facing complex legal and social challenges across NSW. Our employees do demanding and meaningful work, and People & Culture plays an important role in helping them access the support they need.

Why this role matters

When someone contacts People & Culture, the experience should be clear, practical and useful. You will help make that happen. You will provide advice to managers and employees across policies, procedures, employment conditions, payroll-related matters and employee lifecycle processes. You will assess enquiries, resolve issues where you can, identify what needs specialist support and help maintain accurate establishment and employee information.

What this role is like day to day

The work will be varied and fast-moving. You might help a manager understand an employment process, resolve an employee enquiry, coordinate an establishment change, work through a payroll-related issue, manage a straightforward people matter or identify that something needs to be escalated to Employee Relations or a People Partner. You will use HR systems, case management tools and service channels every day. You will also notice patterns. If people keep asking the same question, something may need fixing. If a process creates unnecessary work, we want you to help improve it.

What you’ll be trusted to do

• Provide responsive, accurate and practical HR advice to managers and employees across the employee lifecycle.
• Manage frontline HR enquiries through approved service channels, ensuring matters are triaged, recorded, prioritised and resolved appropriately.
• Manage straightforward operational people matters within defined responsibilities and know when to elevate complex, sensitive or high-risk issues.
• Coordinate establishment and organisational management activity, including position, reporting line and structural updates.
• Support onboarding, commencement, payroll-related and employment administration processes accurately and on time.
• Maintain HR systems, case records, employee files and establishment data to support payroll accuracy, reporting and audit readiness.
• Identify recurring enquiry themes and service gaps and contribute to better procedures, knowledge content, templates and service pathways.
• Work across Talent Acquisition, Business Partnering, Employee Relations, Payroll and other teams to provide a connected service.

You’ll succeed in this role if you…

• Like solving problems and making things easier for people to navigate.
• Have experience in HR advisory, employee services, HR operations, payroll administration, shared services or a similar service environment.
• Can manage a high volume of work without losing accuracy or customer focus.
• Can explain HR processes clearly and practically.
• Use judgement rather than simply passing difficult questions on.
• Know when something is outside your remit and needs escalation.
• Are comfortable using HR systems and technology and interested in finding better ways to work.
• Maintain confidentiality and accurate records even when priorities compete.

Undertake relevant pre-employment checks such as Criminal Record Check, and Conduct Service Check. Relevant experience in recruitment, human resources or workforce services. Willingness to travel to regional and metropolitan offices as required. Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing roles) or a valid visa to work in Australia (for temporary roles).

You Belong Here

Here, every role has purpose. Whether you're delivering frontline legal services or strengthening our organisation from behind the scenes, you'll help create fairer outcomes for the people across NSW. We're building a workplace where every culture, identity, ability and voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of your career.

Benefits of working at Legal Aid NSW

• Flexible Working: We are a Flex Ready certified and Carers and Employers accredited organisation. We are leading the way in offering a variety of flexible working options to uniquely support your work-life balance.
• Professional Growth: As the largest law firm in NSW, we offer a variety of opportunities to enhance your career at every stage, through regional graduate programs, Practical Legal Training and work placements, mentoring, training, and secondment opportunities.
• Work Health, Safety and Wellbeing: With dedicated programs, training, resources, and respectful work practices, our Wellbeing Framework ensures your physical, mental and psychosocial wellbeing matters, so you feel supported, safe and holistically well.

Closing Date: Sunday 11th October 2026 at 11.59pm.

Legal Aid NSW is committed to a recruitment process that is inclusive and barrier-free. For accessibility support or recruitment adjustments, please contact ************@legalaid.nsw.gov.au.

For more information about the recruitment process and working at Legal Aid NSW view our Candidate Information Pack.

For role specific enquiries, contact **********@legalaid.nsw.gov.au.

For recruitment enquiries, contact the Talent Acquisition Team on 02 9134 9*** or via ******@legalaid.nsw.gov.au.

Aboriginal candidates are encouraged to connect with the Legal Aid NSW Aboriginal Services Branch for a yarn.

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