Leemark Fire Protection is a leader in providing fire protection services. We are looking for a highly organised and customer-focused Service Coordinator to join our growing Service Division located in Mitcham. In this role, you'll play a key part in ensuring our service delivery runs smoothly, providing exceptional service to our clients while supporting our team.
What You'll Be Doing
- Service Request Management: Receive and process incoming service requests from customers promptly.
- Scheduling & Assignment: Schedule and assign service technicians to jobs based on their availability and expertise through our Uptick software.
- Customer Liaison: Communicate regularly with customers to provide updates on the status of their service requests and ensure satisfaction.
- Record Keeping: Maintain detailed records of all service activities and customer interactions using Uptick software.
- Invoicing: Handle invoicing and ensure all customer charges are accurate and timely.
- Process Improvement: Identify opportunities for improving processes to enhance the service delivery experience.
- Inventory Management: Order parts and equipment to support the service team.
- Administrative Support: Provide administrative support to the wider office team as required.
What We're Looking For
- Previous experience in a client‐facing service coordination or administration role.
- Strong organisational and time management skills with the ability to multitask and prioritise effectively.
- Excellent communication and interpersonal skills with a customer‐centric approach.
- Proficiency in using various software applications and scheduling tools.
- A keen eye for detail and the ability to maintain accurate records.
- A flexible and adaptable approach to work in a fast‐paced environment.
If you're someone who thrives in a dynamic environment and has a passion for delivering excellent customer service, we'd love to hear from you! Immediate start available.
