ADMINISTRATION ASSISTANT / CUSTOMER SERVICE

ADMINISTRATION ASSISTANT / CUSTOMER SERVICE

Are you seeking a great opportunity to work as a Junior Administrator with market leaders and innovators in a well-established, third-generation family business?

This could be the role for you!

This is a ‘hands on’ environment that requires a dedicated person who has a ‘can do' flexible attitude, a strong customer service focus, data entry and general Administration tasks.

Responsibilities:

· Ensure all processes are adhered to, maintained and recommendations for improvement provided to assist with continuous improvement of business practices

· Provide a high level of Customer Service where required including order entry, customer enquiries, sample requests, and quotes

· Notify customers of orders ready for collection

· Assist in the delivery of mail to the post office when required

· Ensure all details entered into the system are accurate and updated as required to ensure data integrity.

· Provide sales data for the completion of reports

· Contribute to the maintenance of the Company website and online social platforms

· Assist in incoming calls by answering all calls in a timely manner and direct as necessary.

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

· Create promotional material and submit to the market when required, including but not limited to, flyers, brochures, or specials

· Maintain Customer Profile Pricing and Advanced pricing in system

· Complete Customer RA Forms when required and review the RA Log and provide a summary of findings

· Other duties as required by the Executive Assistant

Experience/Skills required:

· Administration/Data Entry/Invoicing/Customer Service experience or willing to be trained

· Confident in dealing with customers and Customer Service focused

· Highly organised

· Ability to multitask and co-ordinate workloads

· Advanced communication skills both written and verbal

· Professional phone manner

· Able to work in a small team and independently

· Positive, ‘can do’ attitude and flexible approach

· Computer literate in Microsoft Office software i.e. Excel/Word

· High level attention to detail and accuracy

· Solid work ethic

· Well presented

· Punctual and reliable

· Driver’s licence and car

Days/Hours: Monday to Friday – 9am – 5pm

Hourly Rate: $31 (depending on experience) + super + paid lunch breaks

Start Date: 11th January 2027 (approximately)

To apply for this excellent career opportunity please email your resume to: *****@lecrecruit.au

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