At a Glance
- Tasks: Drive sales for AI-powered customer service solutions and build strong relationships with clients.
- Company: Join Salesforce, the leader in AI-driven customer service platforms.
- Benefits: Comprehensive onboarding, mentorship, and a supportive culture focused on your success.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be at the forefront of AI innovation, transforming customer experiences for top companies.
- Qualifications: 3-5 years in tech sales, strong consultative skills, and familiarity with CRM platforms.
The predicted salary is between 82800 - 101200 $ per year.
We're redefining how the world's leading companies deliver customer service. Service Cloud is the #1 AI-powered service platform globally, and we're growing fast.
Your Role
- As a Service Cloud Account Executive, you'll work as a strategic partner to fast-growing commercial customers and prospects — helping them solve real service and contact centre challenges using the full power of Salesforce, including Agentforce, our autonomous AI platform.
- You'll carry quota for Service Cloud and work both within existing accounts and hunt for new business in a named account set.
Day to Day
- Build and execute a Service Cloud sales strategy across your commercial territory.
- Act as a trusted advisor to customers, deeply understanding their service and CX challenges.
- Drive revenue growth by expanding within existing accounts and acquiring net-new logos.
- Evangelize AI-powered service solutions — including Agentforce — that transform how businesses support their customers.
- Run full sales cycles: prospecting, discovery, solution design, negotiation, and close.
- Exceed annual quota through a consultative, outcome-led approach.
Ideal Expertise
- 3-5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX.
- A track record of consistent quota overachievement.
- Strong consultative selling skills — discovery, solution framing, negotiation, and close.
- Comfort managing a high-velocity pipeline across a named account set.
- Experience with SaaS and software sales.
- Ability to work cross-functionally in complex deals.
- Familiarity with CRM platforms (Salesforce experience a bonus!).
Why Now?
AI is reshaping how enterprises think about customer service — and Salesforce is leading that shift. With Agentforce, our customers aren't just automating tasks; they're deploying autonomous AI agents that handle service at scale. You won't just be selling software. You'll be helping some of Australia's fastest-growing organisations figure out what's possible in the next era of customer experience.
Why Salesforce?
- We invest heavily in your success from day one — onboarding includes a week-long product bootcamp, mentorship, and ongoing coaching.
- Work with a portfolio that includes Agentforce, Einstein AI, Data Cloud, and Service Cloud — tools that are changing what 'good' looks like in customer service.
- Join a culture built on the Ohana — collaboration, inclusion, and genuine care for each other.
Commercial Account Executive in Sydney employer: Leadout Capital
Salesforce is an exceptional employer for Field Service Specialists, offering a dynamic work culture that fosters innovation and collaboration. With a focus on employee growth, you will have access to cutting-edge technologies and the opportunity to shape the future of field operations while working alongside industry leaders. The global reach of Salesforce ensures that your contributions have a meaningful impact, making this a rewarding place to advance your career.
