Multiple Locations - QLD, ACT, NSW, SA
You'll be part of a multi-disciplinary support team and will:
The Role
- Provide production support for integration platforms and services
- Liaise with internal and external stakeholders to support registration and onboarding of digital partners
- Maintain and configure APIs and applications in MuleSoft and IBM API Connect
- Perform API/environment testing as required
- Monitor and report on end-to-end API health, performance and statistics
- Troubleshoot complex incidents and work closely with level three technical/development teams
- Participate in an on-call support roster to ensure service availability and reliability
- Develop and maintain support documentation (processes, policies, configuration)
What you'll need (Must-have)
- 2-3 years' experience working with APIs and/or integration in high-pressure environments
- Strong understanding of API/integration technologies and ability to learn new products quickly
- A quality-focused approach to improving and streamlining processes
- Strong communication skills, including explaining technical concepts to non-technical stakeholders
- Australian citizenship and ability to obtain Baseline security clearance
Desirable
- Admin/config experience with MuleSoft or IBM API Connect
- Exposure to CRM systems
- Interest in accessibility and accessible design/development
Peoplebankand Leaders ITare committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know we're here to support you.
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Integration Support Specialist in Brisbane employer: Leaders
As a Systems Analyst at Peoplebank and Leaders IT, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. With a strong focus on innovation and digital transformation, the company offers unique opportunities to engage with cutting-edge technologies like AI and cloud services, while fostering collaboration across diverse teams. Enjoy a supportive culture that values your contributions and encourages meaningful work that drives operational efficiencies and enhances business outcomes.
