Service Coordinator | Simpro Implementation | Flexible Hours
A Service Coordinator role with a difference.
Join a specialist HVAC business where you can take ownership, improve systems and help shape how the team works, all within a supportive, close knit environment.
Based in Ringwood, this is a proactive service coordination role with no reactive breakdown scheduling or constant firefighting. The focus is on planning ahead, improving processes and helping the business get the most out of its systems.
The opportunity
The key focus will be introducing Simpro across the organisation. You'll lead the rollout, support employees through the transition and deliver training to ensure the system is adopted and used effectively by the whole team.
What you'll be doing
- Simpro implementation and training: Lead system adoption, manage change and deliver practical learning sessions to employees and technicians.
- Proactive service coordination: Plan preventative maintenance around three months ahead, coordinate schedules and support effective service delivery.
- Service administration: Assist with contract administration, payment coordination and liaison with the finance team on invoicing through MYOB.
What's on offer?
- Flexible working arrangements, including reduced hours, four day weeks and school pickup flexibility.
- A friendly, close knit team with a genuinely supportive culture and plenty of autonomy.
- Convenient Ringwood location in shared offices above a shopping centre, with free parking.
- Negotiable salary based on experience.
About you
You're an excellent communicator who enjoys helping people learn, introducing new systems and bringing a team along through change.
You're organised, proactive and comfortable working autonomously. Experience with Simpro, systems implementation, training or service coordination would be highly regarded. Familiarity with MYOB and invoicing processes would also be beneficial.
If you're looking for a role where you can make a genuine difference without the pressure of constant reactive work, we'd love to hear from you.
Additional information
- Lead Simpro implementation, training and company wide adoption
- Flexible hours, four day weeks and school pickup options
- Supportive team, autonomous role and no reactive breakdowns
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Service Coordinator in Melbourne employer: Lead Group Consultancy
Join a thriving HVAC business in Thornleigh, where you'll be part of a supportive and friendly team dedicated to delivering exceptional service. With a focus on employee growth and a fun, down-to-earth work culture, this role offers competitive salary packages and the opportunity to make a real impact as the service division expands. Enjoy the flexibility of office hours and a collaborative environment that values your contributions.
