Hybrid Personal Injury & Employment Lawyer (2–4Y) in Gold Coast

Marketing Operations Specialist – Remote

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world.

Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we've grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead.

We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

We are Mission First – Our Mission determines what we work on, where we invest, and where we focus.

Every decision runs through a single filter: does this accelerate our Mission?

We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale
We Live by Our Values – we role model our values 100% of the time
We Expect High Performance – we set a high standard and we're not satisfied with being average

• This role
• Platform Management & Support: Manage the day‐to‐day operations of our Marketo instance to support the broader business, ensuring high system uptime, flawless execution, and scalable processes.
• Lead Investigations & Troubleshooting: Act as the ultimate problem‐solver for funnel leakage.

Conduct deep‐dive lead investigations to troubleshoot routing issues, scoring anomalies, and synchronisation errors between Marketo and Salesforce.

• Operational & Campaign

Optimisation: Drive continuous Marketo optimisation.

You will look beyond "how it's always been done" to streamline campaign logic, apply AI to repetitive processes, and increase our speed‐to‐market.

• Cross‐Functional
• Business

Alignment: Develop a comprehensive, solid understanding of Employment Hero's marketing, sales, and overarching business processes.

You will deconstruct these business requirements into raw data constraints and technical solutions.

• System Overhaul & Simplification: Partner with the Senior Marketing Operations Manager on high‐level, strategic projects aimed at ruthlessly overhauling and simplifying our Marketo instance.
• Your goal is to eliminate technical debt and build a clean, sustainable "Marketecture."
• List
• Operations

Management: Manage and oversee the List Operations function (2 Direct Reports).

You will ensure pristine data hygiene, accurate segmentation, and timely list execution, while proactively exploring how AI and data enrichment agents can automate these historically manual tasks.

• Ruthless

Documentation: Maintain comprehensive, up‐to‐date documentation for all systems and workflows.

You will ensure that our marketing infrastructure is never a "black box," making processes transparent, accessible, and easy for the broader team to understand.

Who you are

• Deep Marketo/CRM Expertise: 5+ years of hands‐on, advanced experience managing Marketing Automation Platforms (Marketo preferred) in a fast‐paced B2B environment.
• An AI‐First

Mindset: You don't just want to build workflows; you want to build agentic workflows.

You have a strong appetite for using AI tools (like LLMs, automated agents, or advanced orchestration platforms) to solve traditional Mar Ops problems.

• Systems

Thinking: You possess a "first principles" problem‐solving approach.

You can see how data flows through the entire Mar Tech ecosystem (from initial touchpoint to Salesforce opportunity) and understand how to build solutions that scale.

• CRM Proficiency: Strong working knowledge of Salesforce, specifically how it integrates with MAPs (Marketo preferred) (custom objects, field mapping, lifecycle stage transitions, and sync mechanics).
• Operational

Discipline: High autonomy with a focus on delivering value over volume.

You are comfortable pushing back on scope creep to prioritize system integrity and business impact.

• Growth & Improvement

Mindset: You possess an insatiable curiosity about the "why" and a relentless obsession with continuous improvement.

Guided by first‐principles thinking, you believe that "the best part is no part" and constantly seek to simplify or remove unnecessary complexity.

• What we can offer
• Work in a remote‐first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting‐edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high‐performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world's fastest‐growing technology companies, so you can share in the value you help create.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
• Connect with colleagues from around the world at our Annual Global Gathering. We've celebrated together in Thailand, Vietnam, Bali, Dubai, and Gold Coast 2027.
• Privacy and AI Notices
• We're AI‐first, so may use AI tools to review your applications and support our interviewing and hiring process.

They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.

These tools do not replace human judgment and the final hiring decision sits with our team.

• We verify candidate identity and location as part of our hiring process.
• At Employment Hero, we are committed to safeguarding the privacy of your application data.

By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero. com/legals/applicant-policy/.