Make a meaningful impact in a fast-paced customer service environment supporting maintenance services. Your new company
Hays are partnering with a Queensland Government organisation to recruit an experienced Maintenance Support Officer for an immediate temporary opportunity based in Maryborough. This role sits within a high‑performing Maintenance Response Centre, providing critical support to a diverse range of clients including schools, public housing tenants, government agencies and community stakeholders. If you enjoy customer service, administration and problem‑solving in a busy environment, this could be the perfect opportunity.
Your new role
As a Maintenance Support Officer, you will be responsible for delivering high‑quality customer service and administrative support within a busy contact centre environment. You will work as part of a collaborative team, handling maintenance requests, coordinating responses and ensuring service delivery standards and KPIs are achieved.
Key responsibilities include:
- Providing exceptional customer service via phone, email and correspondence channels
- Responding to maintenance enquiries and service requests from tenants and external stakeholders
- Managing incoming and outgoing calls within a high‑volume environment
- Creating and processing work orders accurately and efficiently
- Maintaining records, databases and information systems
- Preparing documentation, reports and correspondence
- Liaising with contractors, suppliers and internal stakeholders
- Supporting the effective delivery of maintenance services while meeting performance targets
- Applying strong communication and problem‑solving skills to resolve enquiries and manage challenging situations professionally
What you'll need to succeed
To be successful in this position, you will demonstrate:
- Strong customer service and call centre experience
- Excellent verbal and written communication skills
- High‑level data entry and keyboard skills
- Strong attention to detail and accuracy
- Ability to manage competing priorities within a fast‑paced environment
- Well‑developed organisational and administrative skills
- A positive attitude and strong team‑focused approach
- Professionalism, reliability and a strong work ethic
- Confidence using Microsoft Office and computer‐based systems
Highly Desirable
- Previous experience within maintenance, property, construction, trades or building‑related environments
- Understanding of maintenance processes, work orders or contractor management
- Experience working within government or public sector environments
What you'll get in return
- Temporary assignment offering an immediate start
- AO3 Queensland Government opportunity
- Full‑time hours across Monday‑Friday
- Supportive team environment
- Valuable government experience
- Convenient Maryborough location
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