At a Glance
- Tasks: Support the Student Complaints Manager in resolving student complaints and appeals.
- Company: Torrens University Australia, a leading educational institution.
- Benefits: Full-time role with hybrid flexibility and a supportive work environment.
- Other info: Join a dynamic team at the Surry Hills campus in Sydney.
- Why this job: Make a difference by helping students navigate their academic challenges.
- Qualifications: Strong communication skills and an understanding of academic integrity.
The predicted salary is between 63000 - 77000 $ per year.
Torrens University Australia is seeking a Student Complaints Officer to support the Student Complaints Manager in resolving a large volume of student complaints and appeals, including matters relating to academic integrity and generative AI.
You will investigate, assess evidence, prepare clear summaries, and draft outcome correspondence while ensuring transparency and auditable records.
The role is full-time with hybrid flexibility at the Surry Hills campus in Sydney.
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Student Complaints & Appeals Specialist employer: Laureate Australia
Torrens University Australia is an exceptional employer that prioritises innovation and collaboration, creating a vibrant work culture where your contributions directly enhance the student experience. With a commitment to professional growth and inclusivity, you'll have the opportunity to develop your communications career while working alongside passionate colleagues dedicated to supporting a diverse student community across multiple campuses. Join us in making a meaningful impact in education and enjoy a fulfilling role that values your creativity and expertise.
