Latitude is seeking a Fraud Specialist – Scams to investigate scam-related matters, protect vulnerable customers, and balance customer care with risk mitigation. This role emphasizes regulatory compliance, empathy, and thorough decision-making.
You will conduct investigations, review fraud and dispute claims, analyze typologies, and engage with customers— including those in hardship— to determine appropriate outcomes. Collaboration with internal and external partners is essential.
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Scam Investigator & Victim Support Specialist in Melbourne employer: Latitude
Latitude is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the flexibility of a hybrid working model alongside generous benefits like 5 days of paid time off. With a strong focus on professional development and growth opportunities, team members are encouraged to innovate and collaborate, making it an ideal environment for those looking to make a meaningful impact in the partnerships and alliances space.
