At a Glance
- Tasks: Deliver exceptional guest experiences and lead a dynamic front office team.
- Company: Join Lancemore, a pioneer in boutique hotels with a vibrant culture.
- Benefits: Flexible hours, exclusive discounts, and career advancement opportunities.
- Other info: Thriving environment with a focus on growth and team support.
- Why this job: Be an ambassador for a unique hotel brand and make a real impact.
- Qualifications: Experience in front office roles and strong leadership skills.
The predicted salary is between 40500 - 49500 $ per year.
Benefits:
- Flexible work hours
- Advance your career with us with more Hotels to come
- Access to exclusive benefit program - "Get MORE at Lancemore" - discounts with several major retailers and group accommodation, food and wine
About the Role:
- Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in person
- Make recommendations on the Hotel and local area
- Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
- Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
About You:
- Experience in a similar role - Exposure to FO Hotel leadership/management is essential
- Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
- Team player, great personality and a passion for delivering the best service possible with a boutique vibe
- Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
- Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities
About Us:
Lancemore Crossley St. Beautifully positioned in a coveted laneway location, at the Paris end of Bourke St, Lancemore Crossley Street embodies everything there is to love about Melbourne – grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 112 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.
Lancemore Hotel Group is a pioneer in Boutique Hotels and conference facilities since 1986, renowned for curated places, understated luxury, and a welcoming signature touch. We strive on constantly growing and seeking approaches to be better in everything. You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...
Our Values: Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth
Front Office Supervisor in Melbourne employer: Lancemore Group
Lancemore Macedon Ranges is an exceptional employer, offering a vibrant work culture that prioritises personal growth and team collaboration. Nestled in the stunning Macedon Ranges, employees benefit from generous staff discounts, career development opportunities, and a supportive leadership environment that values contributions and fosters a sense of ownership. Join us to create memorable experiences in a unique hospitality setting where your passion for food and service can truly shine.
