As Lead Specialist Support Coordinator, you will hold a direct caseload of complex clients while leading the practice quality of our Support Coordination team. It is a genuinely hands-on leadership position: you will coordinate support for people navigating multiple, intersecting systems, and you will mentor and supervise the coordinators around you to do the same.
Key responsibilities
Coordinate support for participants with complex, cross-sector needs, including system navigation, crisis and risk planning, and NDIS funding and review processes
Provide supervision, mentoring and induction to Specialist Support Coordinators
Champion person-centred, values-consistent practice and lift the standard of coordination across the team
Build the capacity of participants, families and services through education and strong working relationships
Contribute to the ongoing development of our Specialist Support Coordination program
About you
A relevant tertiary qualification in psychology, occupational therapy, social work, community services or a related allied health or social science field, or substantial equivalent sector experience
At least five years in support coordination or disability program provision, with real depth in supporting people with multiple and complex needs
Demonstrated leadership, supervision and mentoring experience
Sound knowledge of the NDIS, NDIS Practice Standards and relevant legislation
The interpersonal skill to facilitate difficult conversations and bring disparate parties around common goals
A current NDIS Worker Screening Check, Working with Children Check (or willingness to obtain), and a Victorian driver's licence with access to a vehicle
About us
Lancaster Consulting Australia is a sector leader in clinical and coordination services for people with complex presentations and their circle of support, working through the Positive Behaviour Support framework.
Quality of life is not just a focus for the individuals we support. We aim to promote the quality of life of our staff. We place a strong emphasis on employee wellbeing by encouraging a flexible, supportive and collaborative workplace, whether that is in person or remotely, and providing a range of staff supports including EAP services.
This role is unique - We offer a flexible, hybrid-work arrangement, that can include a 9-day working fortnight for full-timer staff, and set realistic client engagement expectations. You can work alongside an experienced team of professionals and be provided regular support, supervision, and opportunities for professional development.
A senior role with real influence over practice and program direction
Flexible work arrangements, including home based work
A values-driven team built on collaborative relationships, curiosity, audacious leadership and a commitment to change
Enquiries
Any enquiries can be directed to Operations Manager - Jesse Cusworth - *****@lancasterconsulting.org
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Senior Support Coordination Lead - Hybrid & Flexible in Melbourne employer: Lancaster Consulting Australia
Lancaster Consulting Australia is an exceptional employer that prioritises a supportive and flexible work culture, allowing employees to thrive in a hybrid environment. With a strong focus on professional development, team mentorship, and person-centred practices, staff are empowered to make a meaningful impact in the lives of complex clients while enjoying a collaborative atmosphere that fosters growth and innovation.
Contact Details:
Lancaster Consulting Australia Recruitment Team
