Lallemand is a global leader in the development, production and marketing of yeasts, bacteria and specialty ingredients that support a wide range of industries worldwide.
We are seeking a friendly, organised and detail-oriented Customer Service & Administration Officer to join our Adelaide office on a full-time basis.
This is a full-time 6-month contract position, commencing as soon as possible. For the right candidate, there is a strong possibility of the role being extended or transitioning to a permanent position based on business requirements and performance.
As a trusted supplier to the Australian wine industry, our Adelaide office works closely with wineries and industry partners, providing specialised fermentation products and technical solutions. We are a small but dynamic team where everyone contributes to the success of the business. We pride ourselves on fostering a welcoming workplace where people are valued, supported and encouraged to grow.
About the Role
Reporting to the Operations Manager, you will be the first point of contact for many of our customers while providing administrative support across customer service, order processing and office administration functions.
This is a varied role that will see you supporting the day-to-day operations of the business whilst ensuring high levels of customer service, accurate order processing and efficient administrative support.
Key Responsibilities
- Answering and directing incoming phone calls and customer enquiries
- Processing customer orders and supporting order administration activities
- Providing customer service and internal sales support
- Preparing and maintaining electronic and hard copy documentation
- Supporting invoicing and end-of-month order finalisation processes
- Maintaining accurate records and document control systems
- Assisting with office administration, stationery and supplies management
- Coordinating mail, banking and general office support activities
- Assist with project administration
- Supporting quality and food safety documentation systems
- Providing administrative support for dispatch and logistics activities when required
About You
You are a proactive and organised professional who enjoys working in a team environment and managing a variety of tasks. You take pride in delivering excellent customer service, maintaining accuracy and supporting the smooth day-to-day operations of a busy business.
To be successful in this role, you will have:
- Previous experience in a customer service, administration or office coordination role, with the ability to manage multiple priorities in a busy environment
- Excellent organisational and time management skills
- High attention to detail and a strong focus on accuracy
- Professional written and verbal communication skills
- A friendly and professional telephone manner
- The ability to prioritise work and manage competing deadlines
- A collaborative approach and willingness to support a variety of business functions
- Experience in a manufacturing, logistics, food, quality or warehouse administration environment will be highly regarded but is not essential.
Why Join Us?
- Full-time position with an established global organisation
- Initial 6-month contract with potential for extension or permanency
- Small, dynamic and collaborative team environment
- Varied role with exposure to customer service, administration, logistics and quality systems
- Opportunity to develop your skills within a global organisation
- Stable and established business with a strong industry reputation
- Work with a team that genuinely values teamwork, flexibility and a positive workplace culture
If you are organised, detail-oriented and enjoy supporting a busy team, we would love to hear from you.
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Contact Details:
Lallemand Australia Pty Ltd Recruitment Team
