At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our team.
- Company: Join Laing O’Rourke, a global leader in engineering and construction.
- Benefits: Enjoy competitive salary, mental health programs, and flexible leave options.
- Other info: Diverse workplace with strong commitment to inclusion and career growth.
- Why this job: Make a real difference in a supportive and innovative work environment.
- Qualifications: IT qualification and 5 years of relevant experience required.
The predicted salary is between 78000 - 85000 $ per year.
Laing O’Rourke is a $6 billion global engineering and manufacturing-led construction leader, delivering state-of-the-art infrastructure and buildings projects. In Australia, we’ve proudly operated under the Laing O’Rourke banner for over 20 years, building on more than 70 years of local expertise. Driven by our purpose - pushing the boundaries of what’s possible, in service of humanity - we create safer hospitals, cleaner water, secure defence facilities, and better-connected cities. We also build meaningful careers and inclusive workplaces where people thrive.
About the role
Laing O'Rourke is recruiting for an experienced Service Desk Analyst to join our Corporate Information Technology team responsible for providing support nationally. This is a permanent full-time opportunity based in our Brisbane head office. The salary for this role will be offered within the range of $78,000–$85,000 plus superannuation, commensurate with skills, experience, and suitability for the role.
Key responsibilities
- Working with our Service Desk software, you will be providing quality customer service and troubleshooting IT assets such as mobile phones, computers and tablets via email, telephone and face to face.
About you
You hold a relevant Information Technology qualification and bring a minimum of five years’ related experience. You are also capable of working independently and have demonstrated experience in the following areas:
- Microsoft Active Directory
- Microsoft Exchange
- Cisco Call Manage UCM
- ServiceNow
- Excellent communication skills over the phone
- Confident, articulate, and professional speaking abilities (and experience)
We work hard to create an environment that brings out the best in our people. We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development. We offer industry-leading benefits such as specialised learning and development programs, a mental health and wellbeing program, industry leading paid parental leave policy, an additional purchased leave option and coaching programs for staff on parental leave.
Diversity & Inclusion
We are committed to building a workforce that reflects the diverse society in which we live and work. Laing O’Rourke is recognised as a WGEA Employer of Choice for Gender Equality in 2020, 2022, and 2024. We know that the right culture and purposeful innovation are key to delivering impact. Laing O'Rourke actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds.
Service Desk Analyst in Brisbane employer: Laing O'Rourke
Laing O’Rourke is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the AUKUS team in Osborne, SA. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a commitment to safety and sustainability, making it a rewarding environment for those passionate about high-risk construction projects.
