Step Into Operational Leadership at Sunshine Coast Airport!
At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!
The Role
LagardèreAWPL operates a growing multi-venue Food & Beverage portfolio at Sunshine Coast Airport, with a diverse mix of café, bar, grab-and-go and quick-service concepts and further developments underway.
As Duty Manager, you will support the General Manager in leading day-to-day operations across this dynamic environment, working closely with the wider management team to deliver strong service, operational standards and commercial performance.
What You’ll Do
- Leading day to day operations across multiple outlets, ensuring our venues consistently deliver exceptional guest experiences while maintaining strong operational standards.
- Oversee daily service delivery, ensuring smooth operations and adherence to brand and service standards.
- Lead supervisors and frontline teams during service, managing staffing on shift and resolving operational challenges in real time.
- Maintain commercial accountability for the day’s performance, monitoring sales, labour, and operational metrics to ensure targets are achieved.
- Support revenue performance through effective labour deployment, workflow optimisation, and a strong focus on customer service.
- Ensure compliance with WHS, food safety, RSA, and all relevant airport operational requirements.
- Manage customer escalations professionally while maintaining positive relationships with key airport stakeholders.
What We’re Looking For
- Experienced in hospitality, food service, or high-volume retail environments at a supervisory or management level.
- Proven ability to manage multiple teams or outlets, with strong leadership and decision-making skills.
- Commercially minded with experience in labour planning, cost control, and operational metrics.
- Airport or multi-venue hospitality experience is a plus.
- Valid ASIC (or ability to obtain), RSA, and Food Safety certification.
Benefits
- Parking – based on location we offer free airport parking for our employees
- Free Staff Meals & Perks Policy – free meals and exclusive discounts on products in our stores + extra savings on water & hot beverages
- Dynamic Airport Environment – work where no two days are the same
- Career Development – we offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
- Paid Parental Leave – we proudly support growing families with up to 18 weeks of employer-funded top‑up paid parental leave scheme + additional personal leave entitlements
- Employee Referral Program – refer your awesome network for a chance to receive a reward + go into the running to win an end‑of‑year bonus
- Wellbeing Leave – from day one our permanent employees receive a paid Wellbeing Leave day
- Employee Assistance Program – everyone has free access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
We Value Diversity & Inclusion
At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.
Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.
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Duty Manager in Maroochydore employer: Lagardere AWPL
At Lagardère AWPL, we pride ourselves on being a leading employer in the travel retail sector, offering a vibrant work culture that fosters creativity and collaboration. As the Head Chef at our new Sunshine Coast Airport venues, you'll enjoy a balanced Monday to Friday schedule, generous meal allowances, and unparalleled career development opportunities within a diverse culinary landscape. Join us to make a meaningful impact while enjoying free airport parking and comprehensive wellbeing support.
