At a Glance
- Tasks: Lead a dynamic team to create unforgettable customer experiences at Brisbane Airport.
- Company: Join LagardèreAWPL, the largest and most passionate Travel Retail operator in the Pacific.
- Benefits: Enjoy staff discounts, career development, wellbeing leave, and free airport parking.
- Other info: Flexible hours and opportunities for growth in a diverse and inclusive environment.
- Why this job: Be part of a vibrant team where no two days are the same and creativity thrives.
- Qualifications: Experience in retail leadership and a passion for customer service.
The predicted salary is between 47250 - 57750 $ per year.
At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia and New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!
The Role:
Bound offers a best in class book offer to browse before boarding your flight. With a wide range of genres including the Top 50 fiction, children’s, business, lifestyle; and special interest titles, you can browse in the comfort of our seating area. Looking for a special gift? We have a wide range to choose from including local craft spirits, chocolates, and gourmet food from southeast Queensland and beyond.
We’re looking for a committed and enthusiastic Supervisor to join our retail family at Brisbane Airport in a Full-Time capacity. If you love connecting with people, creating memorable customer experiences, and inspiring others – this is your moment.
Ideal availability:
- Mon/Tues - Night availability
- Thurs/Fri/Sat/Sun - Full availability
What You’ll Do:
- Deliver standout customer experiences – lead by example
- Guide and support your team to meet service and sales targets
- Maintain high visual merchandising and presentation standards
- Communicate clearly and respectfully with customers and team
- Bring accountability, reliability, and positivity to every shift
What We’re Looking For:
- Experience in a team leadership role within a fast-paced retail or hospitality setting
- Confident communicator and motivator
- A passion for customer service and making people feel welcome
- Ability to stay organised, focused, and cool under pressure
- A respectful and team-oriented attitude
- Flexible availability (early mornings, nights, weekends & holidays)
- Valid working rights & ability to obtain an Aviation Security ID Card
Perks & Benefits:
- Parking – Based on location we offer free/subsidised airport parking for our employees
- Dynamic Airport Environment – Work where no two days are the same
- Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
- Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
- Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
- Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
- Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
- Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence. Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.
APPLY NOW and let’s make travel retail magic together!
Airport Retail Supervisor – Lead Customer Experiences in Brisbane employer: Lagardere AWPL External Careers
At LagardèreAWPL, we pride ourselves on being the largest and most passionate Travel Retail operator in the Pacific, offering a vibrant work culture that fosters creativity and collaboration. As an Operations Manager in Food Services, you'll enjoy national exposure across diverse concepts, career development opportunities through our Better Together program, and the chance to make a visible impact while working closely with local leaders. With perks like staff discounts, paid parental leave, and a commitment to diversity and inclusion, LagardèreAWPL is an excellent employer for those seeking meaningful and rewarding employment in a dynamic environment.
Contact Details:
Lagardere AWPL External Careers Recruitment Team
