At a Glance
- Tasks: Handle customer inquiries, process orders, and support product promotions.
- Company: Join a leading FMCG with a professional team atmosphere.
- Benefits: Gain valuable experience in a dynamic role for 3-6 months.
- Other info: Opportunity to work with SAP and WMS in a supportive environment.
- Why this job: Be the face of the business and make a real difference in customer satisfaction.
- Qualifications: 5+ years in customer service with strong interpersonal skills.
The predicted salary is between 58500 - 71500 $ per year.
We are seeking an experienced Customer Service Officer with order processing & product support experience to join a large FMCG for 3-6 months.
This is a great opportunity for a CSO who is looking to be part of a professional team.
This role is to start ASAP.
- The successful candidate will be able to demonstrate the following key standards:
- Answer incoming telephone calls
- Order entry and processing
- Use of Warehouse Management Systems (WMS)
- Product support and enquiries
- Outward bound product promotion calls
- Customer support and issue resolution
- Coordinating and booking outward bound deliveries
- Professionally representing the business, being “face of the business”
- Provide assistance and support to Sales, Warehouse and Shipping teams
- Process Credit Card payments
- Process Credit Applications, maintain Customer Master Files
- Load and maintain Special Pricing Forms
- Open and backorder maintenance
Qualifications and Skills
- Minimum 5 years Customer Service experience
- A strong understanding of Customer Service principles
- Be self-motivated, quick learner, with a can do attitude
- Excellent interpersonal skills
- Administrative and organisational skills
- Polite and professional manner
- SAP Business One (B1) experience (preferred)
- WMS experience required
- Microsoft Office experience, especially Excel
- Customer Service Officer • Smithfield, Sydney, Australia
- #J-18808-Ljbffr
Customer Service Officer employer: Labourpower
As a leading Transport & Logistics business, our company offers an exceptional work environment that values strategic HR partnerships and fosters employee growth. With a strong focus on blue-collar industries, we provide competitive remuneration, comprehensive benefits, and a culture that encourages collaboration and innovation. Join us in one of our vibrant locations across Australia and New Zealand, where you can make a meaningful impact while advancing your career in a supportive and dynamic setting.
